Services Senior Specialist - Applications Engineering
Baker Hughes · GY-Demerara-Georgetown-Tract X Land of Canaan on the Eastern Bank of the Demerara Riv
Essential Responsibilities:
- Ensuring compliance with Manage the Job Cycle process
- Working with the assigned Service Delivery Coordinator|Salesperson to understand the client's well construction or production objective, as well as the commercial terms for Baker Hughes
- Performing offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
- Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
- Designing a job program, including risk mitigation plans and contingency plans that can meet the client's objective, maximize revenue potential and ensure future job assignments for Baker Hughes
- Working with the assigned Service Delivery Coordinator|Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client
- Accurately documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
- Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
- Comparing job as planned vs job as executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement
- Working on Field incidents related to products/services
- Participating in incident investigations when required, ensuring the end-to-end process is considered when determining incident root cause alongside appropriate corrective action
- Advising on product improvement opportunities for repetitive component/product failures
- Providing sales support and product application recommendations
- Handling special projects as required
REQUIREMENTS:
- Bachelor's degree in science, technology, engineering or mathematics or equivalent work experience
- Ability to be on call outside of normal business hours
- Solid organizational, analytical and problem solving skills
DESIRED CHARACTERISTICS:
- Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, trainings, etc.)
- Operational experience
- Ability to learn and use various computer tools to prepare data and visualizations for analysis
- Ability to work independently
- Solid leadership, interpersonal, influencing and planning skills
- Ability to work in a global matrix organization
- Excellent communication and presentation skills