Sportsbook Supervisor
Caesars Entertainment · Elgin
A Sportsbook Supervisor will perform the following job duties:
- Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
- Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
- Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
- Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
- Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
- Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
- Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
- Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
- Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.