Executive Casino Host
Caesars Entertainment · Baltimore
- Coordinate and flawlessly book all guest travel and entertainment accommodations, including special event reservations, restaurant reservations, hotel stays, transportation, shows, and special amenities.
- Foster and maintain positive relationships with guests to ensure exceptional service and guest satisfaction.
- Promote property events, programs, and promotions, ensuring guests are informed and engaged; support the successful execution of events through active participation and attendance.
- Serve as a customer feedback ambassador by actively listening to guests, documenting concerns and suggestions, and communicating feedback to the appropriate leaders to enhance service and marketing initiatives.
- Identify and engage target players while on property, ensuring new and infrequent guests are introduced to the property's amenities, Caesars Rewards program, and direct marketing offers.
- Build and maintain relationships with community leaders and organizations through active involvement and representation within the local community.
- Drive guest loyalty, revenue, and profitability by developing and maintaining strong relationships with targeted guests.
- Issue complimentary services and amenities to qualified guests in accordance with established policies and approved guidelines.
- Comply with all applicable federal, state, local, and gaming regulatory requirements.
- Represent the company at internal and external events while maintaining the highest level of professionalism and integrity.
- Coordinate and execute travel arrangements for targeted guests participating in cross-property or cross-brand visits and experiences.
- Leverage property amenities, promotions, and marketing programs to enhance guest loyalty and increase annual revenue.
- Utilize company systems, including but not limited to CMS, LMS, SMART, and EMS, to accurately track guest contacts, complimentary items, event reservations, and related activities.
- Maintain a comprehensive understanding of performance goals and business results, proactively collaborating with management to address performance challenges and capitalize on growth opportunities.
- Develop and maintain a strong understanding of the competitive market and effectively communicate the unique service and marketing advantages that distinguish Horseshoe from competitors.
- Collaborate with team members and support departments to ensure a seamless and satisfying guest experience.
- Communicate relevant guest and operational information effectively to management and colleagues to ensure consistency and prevent service issues.
- Partner with team members to achieve departmental objectives and organizational goals.
- Uphold the highest standards of courtesy, professionalism, discretion, and confidentiality in all guest interactions and communications.
- Protect the confidentiality of all guest accounts, financial information, and proprietary company information.
- Maintain the security and confidentiality of files, records, and lists while adhering to all gaming regulations and internal controls.
- Consistently deliver exceptional customer service to internal and external guests by demonstrating Caesars Entertainment's Spotlight on Success behaviors.
- Maintain a positive, professional, and enthusiastic attitude that promotes a welcoming guest experience.
- Promote Caesars Rewards membership enrollment and encourage guest participation in loyalty programs.
- Perform all other duties as assigned.
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