1. Commercial Strategy & Business Leadership - Develop and execute short-term, mid-term, and long-term commercial strategies aligned with CooperVision's global, regional, and Japan business objectives.
- Own and deliver revenue, market share, profit, and customer growth targets.
- Lead development of annual and multi-year business plans across key customer segments and channels.
- Identify emerging market opportunities, competitive threats, and changing customer needs to drive business growth.
- Establish clear sales objectives, forecasts, and performance metrics, ensuring robust sales execution and accountability.
- Drive commercial innovation and new business models to accelerate sustainable growth.
2. Multi-Channel Sales Leadership - Lead all customer-facing sales organizations across:
- Key Accounts
- National Sales
- Strategic New Channels
- Optimize channel mix and customer investments to maximize customer lifetime value and return on investment.
- Expand distribution opportunities by identifying and onboarding new strategic partners and accounts.
- Drive excellence in customer execution, sell-in, sell-through, and customer development programs.
- Build differentiated customer plans that create competitive advantage and long-term partnerships.
3. Key Account & Customer Relationship Management - Own executive relationships with strategic customers, distributors, wholesalers, retailers, and professional networks.
- Lead major customer negotiations, contract renewals, pricing discussions, and annual business planning processes.
- Establish Joint Business Plans with key accounts to drive mutual growth and value creation.
- Position CooperVision as a trusted long-term business partner through strong customer engagement and collaboration.
- Ensure customer satisfaction and support high-quality execution across all customer touchpoints.
4. Cross-Functional Collaboration - Lead integrated Customer Business Teams in partnership with:
- Marketing
- Commercial Operations
- Finance
- Supply Chain
- Regional and Global Teams
- Align sales plans with:
- Product launches
- Promotional activities
- Pricing strategies
- Demand planning
- Inventory management
- Customer engagement initiatives
- Provide market and customer insights to influence company strategy and investment decisions.
5. Commercial Excellence & Digital Transformation - Drive data-driven decision making through effective use of analytics, dashboards, CRM systems, and KPI management.
- Improve forecasting accuracy and sales productivity.
- Implement best practices across sales operations, performance management, customer planning, and field execution.
- Continuously challenge the status quo and identify opportunities to improve organizational effectiveness.
6. Leadership & People Development - Lead, coach, and develop a high-performing sales organization while fostering a culture of accountability, collaboration, innovation, and continuous growth.
- Build strong organizational capability and succession pipelines by attracting, developing, and retaining top talent.
- Create and communicate a compelling vision for the future of the CooperVision Japan sales organization, inspiring teams around long-term growth opportunities and strategic priorities.
- Lead organizational transformation by challenging existing assumptions, driving change adoption, and building a future-ready commercial organization.
- Demonstrate an ownership mindset by delivering results despite ambiguity, resource constraints, and market challenges, while maintaining a strong focus on solutions and business outcomes.
- Demonstrate courage to make difficult decisions, elevate performance standards, and adapt leadership approaches based on feedback, learning, and evolving business needs.
- Serve as a role model for CooperVision values and leadership behaviors.
7. Financial & Operational Management - Own sales budget management, forecasting, and resource allocation.
- Ensure effective deployment of commercial investments for maximum business impact.
- Review business performance regularly and implement corrective actions where necessary.
- Ensure compliance with company policies, contract governance requirements, legal standards, and industry regulations.
- Maintain strong business controls while supporting growth initiatives.
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