Regional Associate Manager, Supply Chain Operations
Terumo · Singapore
About the Company
As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future.
Summary of the Role
The position of Regional Associate Manager, Supply Chain Operations, located in Singapore, is accountable for managing supply chain activities throughout the TAP region. The central focus includes Governance of Warehouse and Distribution activities, conducting Network Studies, and driving process improvements for optimization.
Role Overview:
Warehouse & Distribution Governance: Oversee regional warehouse and distribution KPI governance, including SLA tracking, QBR input preparation, and management of action logs.
Coordinate and execute end-to-end rollout of EDI Connections across TAP entities and third-party logistics (3PL) partners.
Lead Network Studies: Manage data collection and validation to ensure timely project completion, providing critical insights for strategic decision-making.
Logistics and Freight Service Management: Collaborate with internal stakeholders and logistics providers to ensure accurate volume submission for annual strategic negotiations while maintaining governance standards and accountability.
Trade Compliance:
Defense: Maintain strict adherence to all import/export regulations, customs laws, trade sanctions, export controls, and specific regulatory requirements per country.
Utilization: Identify opportunities for preferential Free Trade Agreement (FTA) utilisation.
The Regional Associate Manager will proactively engage with cross-functional teams to implement best practices, uphold compliance with established procedures, and identify opportunities for operational enhancement. The successful candidate must demonstrate strong communication skills, effective execution of strategic initiatives, and adaptability to evolving business needs, supporting the efficiency and resilience of the regional supply chain network.
Key Functions / Responsibilities
1. Freight Management
Bid Management: Oversee end-to-end bid processes, including freight lane consolidation, bidding, evaluation, and selection.
Manage freight partner/mode decisions with stakeholders using the Global RFQ process via TenderEasy.
Provide ongoing support to supply chain teams and act as the escalation point for lane data, pricing issues, and disputes.
Review and streamline TAP ocean and air lanes landscapes, challenging the status quo.
Collaborate with Logistics Service Providers to enforce governance and ensure accountability.
2. Logistics
Centre of Excellence – Create regional SOPs for import and export policies.
Documentation Management – Prepare and manage all necessary customs documentation, including invoices, packing lists, and shipping certificates, to ensure compliance with international trade regulations.
Regulatory Compliance – Ensure adherence to domestic and international trade laws, including customs regulations and tariffs.
Communication – Liaise with suppliers, freight forwarders, and customers to arrange shipments and resolve issues that arise during the shipping process.
Tracking Shipments – Monitor shipment status and proactively manage any delays or complications.
Contract Negotiation – Work with shipping companies and suppliers to negotiate rates and contracts, aiming to reduce costs while maintaining service quality.
3. Custom Compliance
Review and streamline existing brokerage approach and responsible to identify partners to be regional partners.
Import/Export Compliance Ensuring adherence to all applicable import and export regulations, including customs laws, trade sanctions, and export control regulations.
Compliance Monitoring Monitoring internal compliance controls, conducting regular reviews, and providing recommendations for improvements to prevent policy violations.
4. Supply Chain Operations & TAP SCM Special Project
Implement a Control Tower to identity key review matrices and standardize review approach
Analyze, Review, and Redesign existing Supply Chain Operation processes for optimized outcomes.
Review TAP Order Management structure and optimize where applicable.
Functional/Technical Skills
Process Engineering – Demonstrates the ability to evaluate, review, and improve existing processes, as well as develop and drive new processes to improve operations.
Project Management – Ability to manage multiple stakeholders from a cross-functional and regional perspective.
Learning and Improvement Focus – Demonstrates a focus on growth and development across tasks, as well as personal improvement.
Business Partnering – Takes responsibility for developing business partnerships with relevant stakeholders, including Finance, Sales and Marketing, Management, Supply Chain, and Suppliers.
Communicating Information – Articulates information clearly and challenges existing ideas in a respectful manner.
Handling Pressure and Change – Remains composed when dealing with pressured situations and change.
Giving Support – Provides support to stakeholders, customers, and colleagues.
Adhering to Process and Detail – Maintains and upholds relevant processes while ensuring accuracy and attention to detail.
Business Acumen – Demonstrates an understanding of the business and knowledge of current and potential future trends.
Customer Focus – Establishes and maintains effective relationships with internal and external customers, gaining their trust and respect.
Analytical Skills – Demonstrates strong problem-solving and planning skills, with the ability to identify improvement strategies.
Supply Chain Knowledge – Demonstrates a balanced understanding of Supply Chain, with a focus on Customer Service, Freight/Logistics, and Warehousing.
Education & Experience
Bachelor’s degree in supply chain management or Logistics.
Min 5-7 years of experience in Logistics and Supply Chain, including import/export processes.
Experience at an operation level and 3PL project management
Regional/cluster experience is highly preferred
Strong knowledge of International Trade Regulations, customs regulations, trade compliance laws, and export control regulations
Proficiency in SAP and ERP Knowledge of relevant software systems used in logistics and trade compliance. Understanding of Global Tender Tool TenderEasy is a plus.
Align with ICT and Finance teams to drive process and system improvements.
Note to External Recruitment Agencies:
Terumo does not recognize candidate submissions from any recruitment agencies and will not be responsible for payment of any recruitment fees due to the hiring of candidates whose resumes were submitted to Terumo employees or offices without the recruiting team's acknowledgement.
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