SAP iXp Intern - SAP Customer Support AI Automation Engineer
SAP · Madrid
- We help the world run better
- At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What You’ll Build
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.
Location: Madrid, Spain
Expected start date to end date: May 1st, 2026 – December 31st, 2026
Project scope and deliverables
In this role, you will design and implement AI-driven automation solutions to improve the efficiency and effectiveness of Product Owners, Project Managers, Development Managers, and Scrum Masters.
You will:
- Build automated workflows using tools such as n8n to streamline processes like reporting, ticket handling, and communication flows
- Develop and optimize prompts for AI tools (e.g., Claude) to automate tasks such as meeting summaries, backlog refinement suggestions, and status reporting
- Create Python-based scripts to integrate systems, process data, and support automation pipelines
- Connect enterprise tools (e.g., Jira, ServiceNow, collaboration platforms) through APIs into intelligent workflows
- Deliver reusable automation assets (prompt libraries, workflows, scripts) that can be adopted across teams
Your work will directly impact productivity by reducing manual effort and enabling faster, data-driven decision-making.
Business impact –
Your work will contribute to transforming how Product and Engineering teams operate by:
- Reducing repetitive manual tasks through AI and automation
- Accelerating decision-making with AI-generated insights and summaries
- Increasing consistency and quality in reporting, communication, and backlog management
- Enabling scalable adoption of AI across support and delivery processes
Team environment and collaboration –
You will work closely with Product Owners, Scrum Masters, Development Managers, and AI specialists within the Customer Support organization.
- Collaborate with cross-functional teams to identify automation opportunities
- Receive mentorship from experienced AI engineers and product leaders
- Work in an agile environment with exposure to real enterprise use cases
Learning opportunities
During this internship, you will gain hands-on experience in:
- AI application in enterprise environments (prompt engineering, LLM integration)
- Workflow automation and orchestration (e.g., n8n, API integrations)
- Python-based automation and data processing
- Real-world Product and Engineering operations in an agile setup
- Designing scalable AI use cases with measurable business impact
Additional context
This role offers a unique opportunity to work at the intersection of AI, automation, and product operations, contributing to innovative initiatives that shape the future of AI-driven support at SAP.
What You’ll Bring
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Currently enrolled in a degree in Computer Science, Engineering, Data Science, or a related field
- Strong programming skills in Python and solid understanding of SQL
- Familiarity with APIs, data formats (JSON), and system integrations
- Interest or experience in AI tools (e.g., Claude, GPT) and prompt engineering
- Analytical mindset with strong problem-solving capabilities
- Proactive attitude with a willingness to experiment and learn quickly
- Strong communication skills and ability to work in a collaborative environment
Where You Belong
Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.
- Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
- Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
- Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.
About the Team & Environment
You will join a highly innovative, fast-paced team operating at the intersection of AI, automation, and product operations within SAP Customer Support. The team combines engineering, product thinking, and AI expertise to deliver real, measurable impact through automation and intelligent workflows.
The environment is collaborative, agile, and outcome-driven, where ideas are quickly translated into prototypes and scaled solutions. You will work closely with Product Owners, Scrum Masters, Development Managers, and AI specialists in a cross-functional setup, contributing to real enterprise use cases from day one.
We value individuals who are hands-on, curious, and proactive, with a strong interest in building and experimenting. The role is ideal for someone who enjoys solving problems end-to-end, is comfortable navigating ambiguity, and takes ownership of delivering tangible