Operations Analyst (SQL / Looker or Power BI) Ukraine
Delivery Hero · Kyiv
Company Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Join us as a Supply Operation Analyst and become a key member of Glovo's local Ops team! You'll play a crucial role in leveraging data to optimize our partner ecosystem, driving efficiency and improving overall performance. We offer a challenging and dynamic environment with many opportunities for learning and development.
YOUR JOURNEY:
Conduct in-depth data analysis to identify trends, opportunities, and pain points within supply operations, focusing on metrics like order delivery time, courier dispatch time, partner preparation time, partner acceptance time, and customer ratings.
Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our couriers and partners.
Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply operational performance.
Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction.
Utilize data to support the establishment of excellent relationships with Glovo’s partners and couriers, demonstrating data-backed value and building engagement.
Work alongside and communicate effectively with all other teams involved in operations success to ensure a data-driven approach.
Qualifications
WHAT YOU WILL BRING TO THE RIDE:
- 1.5 to 3 years of hands-on experience in Data, Business, or Operations Analytics.
- Solid practical SQL skills (writing queries, joins, aggregations, data extraction).
- Experience building dashboards in Looker, Power BI, Tableau, or similar BI tools.
- Proficient in Google Sheets / MS Excel for quick ad-hoc analysis.
- Clear communication skills with the ability to explain analytical findings to non-technical partners.
- An independent mindset with strong curiosity and initiative.
- Upper-Intermediate English (B2) for daily communication.
NICE TO HAVE:
- Basic experience or interest in learning Python for data analysis (pandas) or automation.
- Prior exposure to delivery apps, e-commerce, or supply chain metrics.
Additional Information
We believe driven talent deserves:
🌟 An enticing equity plan that lets you own a piece of the action (if applicable)
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
🏊 Discounted gym memberships to keep you energized.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity and believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
- So, ready to take the wheel and make this the ride of your life?
- Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!