Learning and Change Transformation - Senior Consultant

EY · Kochi

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EY GDS  |  PEOPLE CONSULTING  |  LEARNING & CHANGE

Senior Consultant, Learning Transformation & Change

Own the workstream. Shape the solution. Accelerate client adoption.

ROLE SNAPSHOT

Role: Senior Consultant, Learning Transformation & Change

Portfolio: Learning & Development, People Consulting MENA

Experience: 7–9 years, including substantial client-facing L&D consulting experience

Capability profile Learning consulting with deployable organisational change management capability

Engagement model Workstream ownership; proposal solutioning; client-facing delivery

Travel: India-based with willingness for short- or long-term deployment across KSA, UAE and Qatar

THE OPPORTUNITY

The Senior Consultant is a founding delivery and pursuit hire for the growing MENA Learning & Change capability. The role translates complex client and RFP requirements into practical learning, adoption and capability-building solutions, then owns key workstreams through delivery.

The successful candidate will combine Learning & Development consulting, organisational change management, proposal development, facilitation and responsible AI usage. The role supports MENA priorities, with KSA as the primary growth market and government, energy and financial services as sector priorities.

KEY RESPONSIBILITIES

Client delivery and workstream ownership

• Own one or more learning and change workstreams across scope, quality, schedule, effort, dependencies, risks and client communication.
• Lead discovery interviews, focus groups, learning needs analyses, skills-gap assessments, stakeholder workshops and design sessions.
• Translate business outcomes into capability frameworks, curriculum architectures, blended learning journeys, facilitator-led experiences and measurement plans.
• Produce and quality-review client-ready strategies, roadmaps, workshop packs, recommendations, dashboards and implementation plans.
• Facilitate stakeholder and learner sessions and present workstream recommendations to client managers and senior stakeholders.
• Coach Staff Consultants and coordinate specialists, designers, facilitators and technology contributors across the workstream.

Learning transformation and change management

• Design integrated learning and adoption approaches covering audience analysis, impacts, readiness, stakeholder engagement, communications, training, reinforcement and sustainment.
• Apply instructional design methods such as ADDIE or SAM to learning journeys, curricula, academies, leadership programmes and capability-building interventions.
• Develop learning operating model, managed learning services, governance, intake, content operations and performance-measurement components where relevant.
• Support leadership assessment-led development assignments, including administration and interpretation when appropriately accredited, and convert insights into development pathways.
• Use evaluation and analytics approaches to measure participation, learning transfer, adoption and business impact.

Pursuits, proposals and business development

• Independently draft solution approaches, proposal narratives, methodologies, workplans, staffing models, delivery plans, assumptions, risks and effort estimates.
• Analyse RFP requirements, develop compliance matrices and help create differentiated win themes and client-specific solution stories under tight turnaround times.
• Create proposal slides, capability showcases, credentials, case studies, benchmarks and sector research for MENA partner and account teams.
• Participate in partner reviews, solution workshops and oral presentation preparation; present assigned sections confidently when required.
• Identify follow-on opportunities during delivery and shape them into a clear problem statement, proposed response and indicative scope.

AI-enabled learning and technology

• Use Microsoft Copilot and other approved generative AI tools for research, synthesis, proposal development, learning design and content acceleration in line with firm policies.
• Design AI-enabled learning use cases, with particular emphasis on a learning content generation accelerator, personalised journeys and analytics-assisted decisions.
• Apply human review, factual verification, accessibility, privacy, confidentiality, intellectual property and quality controls to AI-assisted output.
• Bring working knowledge of LXP, AI learning platforms, talent marketplaces, LMS ecosystems and learning analytics to solution design.
• Guide Staff Consultants in effective prompt design, AI-assisted production and responsible review practices.

Capability building and internal contribution

• Build and maintain reusable proposal content, credentials, case studies, research, methods, templates and delivery assets.
• Convert project learning into portfolio intellectual property and support capability demonstrations and internal roadshows.
• Contribute to recruitment assessments, onboarding, coaching, certification pathways and community-of-practice activity.
• Balance client delivery with pursuit and capability commitments in a lean, growth-stage team.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Consulting judgement: structures ambiguous problems, forms hypotheses, makes evidence-based recommendations and knows when to escalate.
• Dual capability: can lead both a learning design conversation and a change/adoption conversation without treating them as separate disciplines.
• Proposal craft: writes clear, persuasive and executable solutions rather than generic capability statements.
• Facilitation and design thinking: designs productive workshops and moves diverse stakeholders towards decisions.
• Client communication: produces director-ready documents and communicates confidently in virtual and in-person settings.
• AI fluency: uses AI to increase speed and quality while retaining human accountability and professional scepticism.
• Builder mindset: creates reusable capability while meeting immediate delivery requirements.

QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

• 7–9 years of relevant experience across L&D consulting, learning transformation and organisational change management.
• Demonstrated client-facing consulting experience and independent ownership of learning or change workstreams.
• Evidence of contribution to RFPs, solution approaches, proposal writing, effort estimation and presentation development.
• Depth in learning strategy, needs analysis, curriculum and journey design, facilitation, evaluation and capability building.
• Practical experience in change impacts, stakeholder engagement, communications, readiness, adoption and reinforcement.
• Hands-on use of generative AI and Microsoft Copilot for consulting, proposals or learning work.
• Bachelor’s degree in business, HR, education, organisational development, psychology or a related discipline. PREFERRED
• GCC or MENA delivery or proposal experience, especially in government, energy or financial services.
• Big Four or global consulting experience.
• Experience in managed learning services, learning operating models, leadership development or leadership assessment-led development.
• Exposure to LXP, AI learning platforms, talent marketplaces and learning analytics.
• Experience with SuccessFactors Learning, Cornerstone, Workday Learning, Degreed, EdCast or similar platforms.
• Working knowledge of Articulate Storyline, Rise, Vyond, Camtasia, Captivate or comparable content tools.
• Experience on digital transformation, ERP, AI adoption or workforce transformation programmes.

CERTIFICATIONS

REQUIRED AT JOINING OR WITHIN AGREED DEVELOPMENT PLAN

• PROSCI or an equivalent recognised change management certification.
• Design thinking / human-centred design / workshop facilitation credential or demonstrable equivalent experience.
• Microsoft Copilot, Azure AI or comparable applied AI credential.
• One recognised learning credential or structured pathway towards APTD, CPTD or equivalent.      

      PREFERRED / DIFFERENTIATING

• CCMP.
• Kirkpatrick learning evaluation credential.
• Hogan, SHL or Korn Ferry practitioner accreditation.
• Agile, Scrum or SAFe certification.
• Learning analytics, LMS, LXP or talent-platform certification.

WAYS OF WORKING

INITIAL RAMP-UP

• 50% client delivery.
• 30% pursuits and proposal support.
• 10% capability building.
• 10% internal initiatives.        

      ONCE STAFFED ON A BILLABLE ENGAGEMENT

• 70% client delivery.
• 30% pursuits, proposal support and agreed capability contribution.
• Allocation remains subject to engagement commitments and portfolio priorities.

INDICATIVE SUCCESS MEASURES: FIRST 12 MONTHS

Dimension            

• Delivery    
• Pursuits 
• Billable deployment   
• Capability assets 
• AI and innovation 
• People    

Indicative measure    

• Own at least one significant learning or change workstream and achieve agreed scope, quality, schedule and client-feedback expectations.  
• Make material contributions to priority MENA proposals, including independent ownership of assigned solution and delivery sections.  
• Transition into billable client delivery as demand permits, targeted within the first 2–3 months of joining.    
• Create or materially improve reusable credentials, case studies, methods, proposal content or delivery assets.   
• Demonstrate responsible AI use in proposals and delivery and contribute to the learning content generation accelerator or another client-facing use case. 
• Coach assigned Staff Consultants and provide timely, documented review and development feedback.    

Evidence

•  Workplan, quality reviews and client feedback.
• Pursuit tracker and proposal records.
• Staffing and utilisation records.
• Controlled repository and reuse evidence.
• Demo, use-case record or client deliverable.
• Coaching records and work-product improvement.

WHAT EY OFFERS

• Exposure to live MENA learning, change and workforce transformation programmes.
• A role combining workstream delivery, solution shaping, proposal support and capability building.
• A development path across learning consulting, organisational change, facilitation, AI and emerging learning technology.
• The opportunity to shape a growing MENA Learning & Change capability rather than inherit a fixed operating model.

Recruitment note: This JD is intentionally designed to filter for consulting capability, not training administration alone. Selection must be based on role-relevant skills and experience.

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EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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