Sales Support Field Auditor
Solenis · Makati City
About us
At Diversey -A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.
As an employee
At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.
Job Summary: Sales Support Field Auditor (Food Service & Retail)
The Sales Support Field Auditor is responsible for conducting on-site audits of client food service outlets, retail branches, commissaries, and stores to ensure proper implementation of hygiene, sanitation, and operational standards. The role also supports new business initiatives by conducting product demos and trials, troubleshooting dispenser systems, providing food safety and hygiene training, and ensuring compliance with both internal standards and regulatory requirements.
Key Responsibilities:
- Conduct routine and spot hygiene and sanitation audits of client food service and retail locations, commissaries, and kitchens based on established checklists and standards.
- Evaluate the cleanliness, sanitation, pest control, equipment hygiene, product display hygiene (for retail), and employee hygiene practices.
- Verify the proper use, storage, and inventory management of cleaning chemicals, hygiene supplies, and dispensing systems.
- Conduct product demos and trials for new clients, branches, and projects, ensuring correct application and performance of hygiene solutions for both food service and retail.
- Troubleshoot and perform basic maintenance of chemical dispensers, hand hygiene systems, and sanitation equipment during site visits.
- Deliver on-site food safety, personal hygiene, and sanitation training to client teams, applicable to both food handlers and retail staff.
- Provide clear, actionable audit feedback and discuss findings with branch/store managers, supervisors, and relevant client representatives.
- Submit timely audit reports, training documentation, dispenser service records, and site visit reports.
- Prepare and submit a monthly summary report versus audit and activity targets, highlighting key findings, recurring issues, completed corrective actions, and recommendations.
- Identify operational gaps and propose hygiene, sanitation, and training interventions.
- Support the operations and technical teams on hygiene-related investigations, client complaints, and incidents as needed.
- Assist in the continuous review and improvement of audit tools, standards, and field processes.
Qualifications:
- Bachelor’s degree in Food Technology, Chemical Eng., Environmental Sciences, or a related field or any courses
- At least 1-2 years of relevant work experience in food safety auditing, sanitation compliance, or quality assurance within the food service, retail, or hospitality industries.
- Strong knowledge of food hygiene, sanitation protocols, chemical handling, and local regulatory requirements.
- Good observation, analytical, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, Word, PowerPoint).
- Willing to travel and conduct regular fieldwork across various client locations nationwide.
Must be open to working on holidays and irregular hours, potentially from 10:00 PM to 4:00 AM
Preferred Qualifications:
- Certification in Basic Food Safety, HACCP, or equivalent is an advantage.
- Experience in working with Quick Service Restaurants (QSR), multi-branch retail, or convenience store chains is a plus.
- Hands-on experience in handling and troubleshooting chemical dispensers, hand sanitizer stations, and sanitation equipment is an advantage.
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status