Head of Operations- Hiring for our Portfolio Company
2070Health · Delhi
About 2070Health
W Health has set up India’s first healthcare focused Venture Studio called 2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech , BabyMD and Everhope Oncology.
Responsibilities:
Network Expansion & Onboarding
- Lead the onboarding and integration of new partner clinics onto the startup’s platform.
- Design and oversee the clinic due-diligence, contracting, and launch processes to ensure operational readiness.
- Develop playbooks for scaling from pilot to national footprint, maintaining quality and consistency.
Operational Excellence
- Establish and manage SOPs across the clinic network covering patient flow, program execution, and data reporting.
- Monitor clinic performance metrics including throughput, conversion rates, and patient satisfaction.
- Identify and resolve operational bottlenecks through data-driven problem-solving and process design.
Program Development & Doctor Engagement
- Collaborate with clinicians to co-design preventive health programs and pilot new interventions.
- Create engagement structures to ensure doctor participation, feedback collection, and performance incentives.
- Ensure clinical operations are aligned with patient-centric standards and regulatory requirements.
Cross-Functional Collaboration
- Work closely with Growth, Product, and Supply Chain teams to ensure seamless program execution.
- Align operational design with marketing and procurement strategies to deliver consistent patient and clinic experiences.
Leadership & People Management
- Build and lead regional operations and clinic success teams.
- Create a culture of ownership, continuous improvement, and excellence in service delivery.
- Oversee training, performance evaluation, and capability building across the operations function.
Requirements
Requirements:
- 10–12 years of experience in healthcare operations, network management, or scaling multi-location service delivery models.
- Proven ability to build and manage high-performing operational teams across diverse geographies.
- Experience in clinic operations, hospital administration, or healthcare services (e.g., diagnostics, outpatient care, or wellness networks) preferred.
- Strong background in process design, quality control, and performance monitoring for distributed partner networks.
- Demonstrated experience working with clinicians and healthcare professionals to co-develop programs and improve patient outcomes.
Skill Set
- Deep operational rigor with the ability to translate business goals into scalable systems and standard operating procedures.
- Expertise in building data-driven dashboards and operational metrics to track clinic performance, utilization, and patient engagement.
- Strong understanding of compliance, patient experience management, and healthcare delivery standards.
- Ability to collaborate cross-functionally with product, marketing, and supply teams to ensure seamless clinic experience and program adoption.