IT Manager
2070Health · Delhi
About 2070Health
W Health has set up India’s first healthcare focused Venture Studio called 2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech , BabyMD and Everhope Oncology.
Role Overview
The IT Manager will be responsible for managing and securing the entire IT infrastructure of the organization, ensuring compliance with the Cybersecurity & Cyber Resilience Framework (CSCRF), and supporting employees across multiple office locations. This role covers IT operations, cybersecurity designing, implementation, asset management, networking, hardware/software lifecycle, vendor management, patching, backup, endpoint security, and user support.
The IT Manager will work on designing and implementation of all cybersecurity controls.
Key Responsibilities
1. IT Infrastructure & Operations
A. End-User & Hardware Management
- Manage and support laptops, desktops, printers, peripherals for ~40 staff across multiple cities.
- Enforce device hardening and security baselines (as per OS, endpoint, and network hardening policies).
- Ensure secure device provisioning, configuration, updates, and decommissioning.
B. Network & Connectivity Management
- Manage office networking setups across cities (LAN, WiFi, firewalls, switches, routers).
- Ensure WPA3, VLAN segmentation, RBAC, and secure co-working network controls.
- Maintain VPN access, MFA enforcement, bandwidth policies, and network monitoring.
C. SaaS & Application Support
- Administer critical SaaS tools (email, collaboration tools, cloud storage, CRM, monitoring tools).
- Manage access provisioning, de-provisioning, privilege controls, and license renewals.
2. Cybersecurity & CSCRF Compliance
A. Designing & Implementation of Cybersecurity Controls
- Enforce all policies:
- Risk management
- Asset management
- Authentication & authorization
- Data protection & encryption
- Network security
- Patch management
- Incident response
- VAPT & vulnerability management
- Third-party vendor security
- Backup & disaster recovery
B. Identity & Access Management (IAM)
- Apply least privilege and time-bound access principles.
- Manage MFA for all critical systems and remote access points.
- Review access logs and dormant accounts.
C. Incident Detection & Response
- Monitor endpoint alerts, email security, network anomalies.
- Log, escalate, and document security incidents as per incident management SOP.
- Support forensic investigations, RCA, and SEBI reporting requirements.
D. Patch Management & Updates
- Monitor OEM advisories, deploy updates as per severity timelines:
- Critical: 7 days
- High: 15 days
- Medium/Low: 30 days
- Maintain patch logs, testing records, and change control approvals.
E. Vulnerability Management
- Coordinate VAPT activities with CERT-In empanelled auditors.
- Track remediation progress and ensure revalidation.
3. Asset Management & Documentation
A. IT Inventory Ownership
- Maintain a detailed asset register for all hardware, software, and cloud resources.
- Track asset lifecycle from purchase to disposal.
- Validate annual inventories and reconcile with physical assets.
B. Software Compliance
- Maintain SBOMs for critical systems (as mandated in policy).
- Ensure only licensed and approved software is installed.
- Prevent unauthorized devices or applications.
4. Data Protection, Backup & DR
- Implement daily/weekly backups for critical data and server images.
- Manage off-site/cloud backup storage.
- Test restore procedures periodically to meet RPO/RTO targets.
- Ensure encryption at rest and in transit for all sensitive data.
5. Vendor & Third-Party Management
- Ensure all IT vendors adhere to cybersecurity requirements.
- Manage NDAs, MSAs, SLAs, and third-party audit documentation.
- Validate controls from co-working space providers (network segregation, CCTV access, etc.).
- Perform quarterly vendor security reviews.
6. Support & Employee Training
- Provide L1/L2 support for IT issues, outages, and hardware failures.
- Conduct employee cybersecurity awareness training (phishing, data handling, passwords).
Ensure HODs and teams are aligned with acceptable use policy.
Requirements
Technical Skills
- Strong knowledge of Windows/macOS administration
- Office 365/Google Workspace administration
- Endpoint security tools (AV/EDR)
- VLAN, firewalls, VPNs, WiFi protocols, network segmentation
- Backup/disaster recovery systems
- Hands-on patching, asset management, logging, MFA
- Experience with VAPT coordination & vulnerability remediation
- Familiarity with SEBI cybersecurity requirements (preferred)
Experience
- 4–8 years in IT administration or IT infrastructure roles
- Multi-location IT operations experience
- Experience working in regulated industries (preferred)
Behavioral Competencies
- High ownership and accountability
- Strong documentation discipline
- Ability to work independently across distributed teams
- Proactive problem-solving and risk identification
- Confidentiality and ethics benchmark