Implementation Specialist

Solera · Mitikah

Role Description

Support the pre and post implementation process following all the implementation processes stablished.
Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
Ability to document test scenarios of configuration to support QA.
SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
On occasion train the customer on the newly delivered configuration.
Support in cross functional alignment with product and sales, to ensure alignment on roadmap
Provide support on customer deliveries and SME products.
Support and collaborate on the generation of all the Professional Services documentation

Key Competencies

Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
Professional Polish: High executive presence and structured communication when working with enterprise clients.
UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.

4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
Excellent customer facing skills, collaboration and communication.
Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
Meticulous attention to detail.

Tools and Skills