Digital Workplace & Collaboration Technology Lead （数字化办公与协作技术负责人）
Tim Hortons · Shanghai
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
As a Microsoft Modern Workplace Technology Leader at RBI you have the opportunity to make an impact on 4 iconic brands and the global population they serve. Through partnering closely with our business stakeholders, you will be at the forefront of driving digital transformation, ensuring seamless collaboration across corporate and brand employees. In this role, the incumbent will oversee the implementation and management of collaboration tools, such as M365 - inclusive to enhance productivity and communication. You will work closely with Communications, HR and various other departments to understand their needs, provide strategic guidance, and ensure that the technology solutions align with the organization's goals. Your expertise in modern workplace technologies and your ability to manage relationships are crucial in maintaining a robust and efficient digital workplace.
RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.
This role is based out of Shanghai, China.
Role & Responsibilities:
Design, implement, and document Microsoft 365 solutions to meet client needs.
Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11, Azure/Entra ID.
Collaborate with clients to understand their business requirements and translate them into technical solutions across events, facilities and collaboration technology landscapes.
Lead and manage complex technical projects, ensuring timely delivery and high-quality outcomes.
Stay up-to-date with the latest Microsoft technologies and industry trends to provide innovative solutions to clients. Experienced managing relationships with Microsoft on a multi-million dollar enterprise agreement
Develop and maintain strong relationships with clients, acting as a trusted advisor.
Creating, Updating, augmenting procedures and processes related to the identification, prioritization, and resolution of end user help requests
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or Business, with practical technical experience and at least 5 years of relevant work experience.
Extensive experience with Microsoft 365 solutions, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11, Entra ID
Strong project management skills with the ability to lead and manage complex technical projects
Working within an ITSM framework in a large corporate environment
Experience with desktop support and field services – L1/L2 support
Strong understanding of network, networking security and related tools
Understanding of common SLAs including ASA, FCR, overall SLA, AHT, MTR
Experience in retail, hospitality or QSR is preferred
Experience in process creation, implementation and documentation
Soft Skills:
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Ability to present ideas in business-friendly and user-friendly language.
Self-motivated and directed.
Sufficient technical background to understand how systems integrate, hand off data and how to trace those systems attempt to triage hard to solve problems.
Fluent in both English and Mandarin, with strong verbal and written communication skills.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.