Operations Manager

RTX · Kampung Baru Subang

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Operations Manager is responsible for the daily execution and operational performance of assigned production cells within the value stream. The role provides hands-on leadership to technicians and ensures production activities meet safety, quality, delivery, cost, productivity, and customer requirements. The Operations Manager drives disciplined shopfloor execution, people development, problem-solving, and continuous improvement while partnering with cross-functional teams to resolve operational constraints and support value stream objectives.

Key Responsibilities

Production Management

• Lead and monitor day-to-day operations within assigned production cells to achieve planned output, turnaround time (TAT), productivity, and delivery targets.
• Ensure adherence to standard operating procedures, repair processes, work instructions, and established production controls.
• Plan and allocate technician manpower based on production priorities, workload, skill requirements, and customer demand.
• Monitor shopfloor performance and ensure appropriate action is taken to address operational gaps and constraints.
• Maintain strong shopfloor discipline, accountability, and execution standards.
• Escalate significant operational issues and risks to the Value Stream Manager and relevant functions in a timely manner.

People Leadership

• Lead, coach, and develop technicians to achieve operational and individual performance objectives.
• Set clear performance expectations and provide regular feedback and coaching to employees.
• Identify capability gaps and support appropriate training and development activities.
• Build a culture of accountability, teamwork, continuous learning, and employee engagement.
• Support workforce planning and technician capability development within the assigned production area.

Quality, Safety & Compliance

• Ensure compliance with internal quality standards, repair procedures, and applicable aviation regulatory requirements.
• Promote a zero-defect mindset and reinforce quality ownership across the shopfloor.
• Partner with Quality and Engineering teams to support Root Cause Corrective Action (RCCA), corrective actions, and preventive actions.
• Ensure compliance with EHS requirements and promote a safety-first culture.
• Take timely action on identified safety, quality, and compliance concerns and escalate issues where appropriate.

Operational Performance & Continuous Improvement

• Monitor and manage operational KPIs including TAT, yield, productivity, rework, efficiency, and other applicable performance measures.
• Lead daily management and tier meetings within the assigned operation to review performance, identify issues, and establish actions.
• Identify bottlenecks and implement corrective actions to improve operational performance.
• Lead continuous improvement activities using CORE, Lean, Kaizen, and other established improvement methodologies.
• Participate in and support CORE events and implementation of identified improvement actions.
• Identify opportunities to improve processes, resource utilization, quality, and productivity.

Cross-Functional Collaboration

• Work closely with Supply Chain, Quality, Engineering, Planning, Customer Service, and other functions to resolve production constraints.
• Support WIP management and recovery actions to meet customer delivery commitments.
• Coordinate manpower, material, tooling, equipment, and process requirements with relevant functions.
• Provide operational input to value stream planning and support execution of value stream priorities.
• Support site initiatives and operational readiness activities as required.

Qualifications & Requirements

• Bachelor's Degree in Engineering, Manufacturing, Operations Management, or related field.
• Minimum 5–7 years of relevant experience in operations management, aerospace MRO, manufacturing, or a similar technical environment.
• Strong understanding of production operations, manpower planning, resource management, and aviation quality requirements.
• Knowledge of applicable aviation regulatory standards such as FAA, EASA, and CAAM.
• Knowledge of Lean Manufacturing, Six Sigma, CORE, and continuous improvement principles.
• Demonstrated experience leading technical or production teams.
• Experience with ERP/MRP systems such as SAP and Microsoft Office applications.
• Strong communication, people leadership, decision-making, problem-solving, and stakeholder management skills.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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