Enzo Host/Hostess

Mainsail Lodging & Development · Atlanta

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

ITL Group is a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. Our restaurants combine culinary excellence with polished, welcoming service to create memorable dining experiences. Founded in the Town at Trilith, ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios. ITL Group is committed to professionalism, accountability, inclusion, and continuous improvement across all operations.

Position: ENZO Midtown – Host/Hostess
Location: Epicurean Atlanta, GA
Reports to: ENZO General Manager
Status: Non-Exempt

Job Summary:
ENZO Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with ENZO standards.

Essential Functions

Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
Ability to create a service experience for the guest that represents the ENZO standards
Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
Maintain and manages Outlet’s reservations in restaurant’s reservation system
Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method and track the sitting to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean, and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when sitting at tables
Assist servers when necessary and clear, sanitizes and sets tables as needed.
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of Outlets
Never solicit tips
Attend monthly department meetings and daily stand-ups
Ability to use POS (point of sale) system Oracle MICROS POS
Assist managers and Supervisors with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual
Perform other duties as management requests to service our guests.

Qualification Standards

Education & Experience

High School Diploma or higher
Previous hospitality experience preferred, at least one-year host position preferred
Previous cashier/cash handling experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to assist with menu revisions when needed

Physical Demands

Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 50 lbs. or more
Corrected vision to normal range
Long hours are sometimes required

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business, and a hospitable service atmosphere must always be projected.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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