Enzo Server

Mainsail Lodging & Development · Atlanta

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About ITL Group
ITL Group is a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. Our restaurants combine culinary excellence with polished, welcoming service to create memorable dining experiences. Founded in the Town at Trilith, ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios. ITL Group is committed to professionalism, accountability, inclusion, and continuous improvement across all operations.

Position: ENZO Midtown Server
Location: Epicurean, Atlanta GA
Reports to: ENZO General Manager

Job Summary:
Servers will be responsible for the dining experience to include greeting the guests, serving the guests in a gracious and professional manner that represents the highest standards to ensure exceptional service that is consistent and continually in accordance with ENZO Midtown service standards.

Status: Non-Exempt (Hourly)

Essential Functions

Wine knowledge to include grape varietals and intermediate wine pairing with food
Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
Serves guests in an efficient courteous manner following the proper steps of service
Report to work on time and in proper uniform/approved attire
Work as part of a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
Ability to use descriptors to describe dishes
Be aware of any specials, soups, drinks, and any items that are running low
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guests at all interactions
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry tray
Light food running to include carrying at least two plates at warm or hot temperature
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups without exception unless approved by management
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system - MICROS
Follow the procedures addressed in the training manual

Qualification Standards

Education & Experience

High School diploma or higher
Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in the Southwest Florida area preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g. tablets

Physical Demands

Ability to stand for extended periods of time, potentially under a heat lamp
Ability to walk and bend
Ability to lift 50 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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