Technician

RTX · Tokyo

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Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
 
Our Connected Aviation Solutions Business advances information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. 

We are seeking a Technician, Field Service to join our Airports Team, based in Haneda International Airport, Japan.  We are seeking an enthusiastic team player with excellent communication skills and a strong focus on customer service who will have the following primary responsibilities, but not limited to:

Job Responsibilities:

• Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network.
• Regular communication with the customer on site progress and take any remedial action for deficiencies.
• Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers. This includes but is not limited to the following: airline upgrades, Airport System (CUPPS and Biometric Passenger Processing System) hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance, escalations, and ensuring customer, corporate or local procedures/expectations are compliant, installations, etc.
• Develop on site policy and procedures
• Requires rotational shift duty onsite
• Promote continual quality improvements and development of quality control programs.
• Documentation for develop training material and perform training sessions for system users.
• Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion
• Reports to the Site Manager and will be required to work closely with team, to assist, and to be able to carry out site operations.
• He/she will require security clearance to work in any area of the airport where supported equipment is located.
• Prepares system operational manuals and documentation
• A liaison between local team and Tulsa engineering division
• As monthly base, collecting system usage date for billing to the customer
• Adhoc projects assigned

Requirements:

• Preferable three or more years of related airport operations experience.
• Bachelors’ degree: or an equivalent combination of experience, education and training which provides the desired knowledge, skills, and abilities.
• Experience in communicating with all levels of line management.
• Individual is knowledgeable and experienced in project management and can effectively plan, communicate and coordinate complex projects
• Proven ability to gather appropriate information and provide leading with other team members for flight operations dependent, outage situations.
• Effective communication in Japanese and English (written, oral, and presentation skills), negotiation, interpersonal, organizational and personnel management.
• Preferential skills and experience, Biometrics technology, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS.

This position will not provide relocation assistance.
 

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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