Security Officer
ABM UK · Edinburgh · £13.80/hr (stated in the posting)
JOB TITLE: Security Officer
LOCATION: MULTREES WALK SHOPPING CENTRE
PAY RATE: £13.80 per hour
JOB TYPES: VARIOUS SHIFT 7AM-5PM OR 11AM - 9PM, 5 shifts over 7 days, 40.5 hours per week
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
ROLE OVERVIEW AND PURPOSE
This role will attract better candidates if the advert separates the core purpose from the long compliance list, so I’ve shaped it to feel clearer and more candidate-friendly while keeping the key SIA, CCTV, patrol, audit, and safety requirements.
Security Officer
We are looking for a professional and customer-focused Security Officer to support the safe and smooth operation of a busy shopping centre environment. This role combines visible security presence, customer service, control room responsibilities, contractor management, and health and safety compliance to help maintain a safe and welcoming site for visitors, occupiers, and contractors.
Key Responsibilities
- Provide a visible security presence across the shopping street and back-of-house areas
- Carry out regular internal and external patrols as directed by Centre Management
- Monitor access points, doors, and surrounding areas for any signs of unauthorised entry
- Respond appropriately to incidents, emergencies, fire activations, and customer concerns
- Monitor CCTV and work within the site control room, including managing alarms, visitor logs, lost property, and telephone enquiries
- Ensure all incidents are recorded accurately and detailed incident reports are completed in a timely manner
- Support contractor and delivery management, ensuring site procedures and safe working practices are followed
- Complete daily, weekly, and monthly audits, paperwork, KPI updates, checklists, and keyholder records
- Carry out landlord life safety checks and other site compliance tasks following training
- Report maintenance, operational, or safety concerns to the Security or Centre Manager
- Ensure all site rules, fire regulations, health and safety procedures, and company policies are followed at all times
- Provide excellent customer service and assist with public enquiries when required
If you’re looking for a role where you can combine security, customer service, and site support in a fast-paced environment, this could be a great fit.
Requirements
Essential Requirements
- Valid SIA Security Licence
- Previous experience in a security role within a customer-facing environment
- Strong written and verbal communication skills
- Ability to remain calm and professional when handling incidents and emergencies
- Good attention to detail with accurate report writing and record keeping
- Ability to follow procedures and work to high standards of safety and compliance
- Flexible approach to working hours and shifts
Desirable
- Previous experience in a shopping centre, retail, or mixed-use site environment
- Public Space Surveillance Licence (CCTV), where required for the role
- Experience working in a control room setting
- Knowledge of contractor management and visitor procedures
- Experience completing audits, compliance checks, and site paperwork
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.