Giám đốc Phát triển và Chăm sóc khách hàng định chế
ACBS · Ho Chi Minh City
1. Organize and manage the activities of subordinate employees:
- Develop plans and implement business targets.
- Assist the Head of Department/Head of Division in organizing and development activities to achieve business targets.
- Monitor and manage the marketing and consulting of customers using ACBS products (services) and related products; receive and resolve customer complaints and inquiries.
- Organize cross-selling of products (services) within the assigned scope.
- Organize promotion programs and customer care activities.
- Participate in providing feedback and suggestions for the development and improvement of services, regulations, and related business processes.
2. Train and guide subordinate employees:
- Guide new employees in business operations and skills.
- Assist subordinate employees in dealing with important customers.
- Support subordinate employees in handling customer complaints and inquiries.
- Assist the Head of Department/Head of Division in managing, evaluating, and developing employees within the division.
3. Prepare work reports as required by regulations and authorities:
- Monitor, evaluate, and report on the implementation of the department's plans.
- Prepare reports as required by regulations and authorities.
- Perform other tasks as assigned by the Head of Department.