Technical service consultant
Accelleron · Shanghai
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Mission Statement: We see a product failure as an opportunity and turn it into a gain of Accelleron reputation. We continuously work on the sustainable improvement of our products. We understand ourselves as advisors to our customers and act pro-actively.
Main Accountabilities
- Provide expert technical guidance to customers and colleagues as technical service representative
- Manage warranty claims, investigate product failures, and drive sustainable corrective actions
- Make technical and commercial decisions while managing warranty costs
- Drive customer satisfaction and identify business opportunities through technical work
- Conduct field and service-station product inspections and failure investigations as required
- Visit customers to present and promote Accelleron’s technical solutions
- Deliver technical training to customers and colleagues
- Collaborate with the global technical service organization and contribute to Continuous Product Improvement projects
Knowledge, Skill and Experience
- Bachelor’s or master’s degree in a relevant field, such as marine or mechanical engineering
- Strong written and spoken English skills are required
- Knowledge of engines or the maritime industry is an advantage
- Minimum of three years’ work experience
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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Job Family Group:
Service