Contract Account Specialist
Accelleron · Skarmagkás
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
The Contract Account Specialist ensures the smooth execution service activities and the effective management of long-term service agreements. The role acts as a central operational link between customers, workshops, field engineers, and internal teams, ensuring that service delivery is timely, compliant, and aligned with Accelleron’s technical, safety, quality standards and Service Agreement Terms.
Key Responsibilities
- Execute all maintenance agreements, both on a local and global basis:
- Communicate with our colleagues situated at workshops across the globe and our colleagues locally in order to arrange upcoming services of Accelleron and Non-Accelleron turbochargers
- Keep an open line of communication with all our customers (24/7) regarding the whole process of the overhauling of their TCs, cultivate a long-term relationship with them and provide them with relevant updates
- Ensure data quality and uphold OHS and Quality arrangements during service execution
- Coordinate with our Spare Parts Dept. regarding the spares needed for the completion of the overhauling of each turbocharger
- Provide customer with all relevant and required documentation and info for their arrangements toward collection and dispatch of the overhauled units
- Work closely with our Technical Advisor and Ops Manager on technical issues and process improvement
- Address technical issues and determine coverage from our side, customer’s side or HQ’s side
- Ensure proper service reporting, both for our customers and for us as Accelleron, on a local and delegated jobs level, by upholding our quality standards
- Rely on Maintenance Scheduler and other data to determine overhaul timeline
- Conduct monthly reviews with certain customers regarding pending cases
- Implement the most appropriate contract process on a local level and be responsible for its improvement over time
- Ensure proper cost forecasting is in place for all local agreements, monitor the financial performance of these contracts and complete the required Contract Reviews, as per the Contract Review Templates provided by Baden
- Plan regarding inventory and parts availability, especially for non-Accelleron contracts
- Setting up the projects in local ERP systems (SAP S4 HANA), ensuring data quality and driving their periodical assessment
- Closely collaborate with Sales, Finance and Operations colleagues to combat agreement-related issues
- Contact and follow up with customer to acquire the quarterly Engine RHs for their vessels under Agreement
- Keep up with the quarterly, per-event and down payment invoicing schedule to ensure a constant and reliable source of cash flow
- Carry out initial creation of fleets and calculations of Agreements in ATURB and come up with the sales price, according to operational knowledge and customer’s requests
- Ensure the update of Engine RHs in ATURB and the maintenance of the Data Quality in Equipment, Vessel and Fleet level for customer portal LOREKA
- Ensure the correct handling of our dashboards, local and global tools and prioritize their update, upgrade and subsequent simplification, both for us and our customers
- Communicate with customers so as to acquire and determine (approximately) the Annual Service Planning for units under Agreements
Your Background
- Higher education and degree in an engineering field
- Experience in Agreements / Service coordination, project management, or technical customer service, ideally in the maritime, power generation, or industrial sectors
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent communication skills (verbal and written) in English
- Customer-focused communication and relationship building
- Financial and contract administration awareness
- Proficiency with MS Office and familiarity with ERP/CRM systems (SAP experience is an advantage)
- Problem-solving mindset and cross-functional collaboration
Your Benefits
- Attractive compensation & benefits.
- Employee Assistance Program.
- Global parental program.
- Flexible working models.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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Job Family Group:
Service