Live Operation (Moderator) - Specialist (Freelancer)

aCommerce · Bangkok

Responsibilities:

Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
Maintain a strong understanding of streaming protocols and best practices across various platforms.

Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
Manage comments promptly to maintain a positive and inclusive environment for viewers.
Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.

Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.

Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
Maintain a positive and professional demeanor within the team environment.

Qualifications:

Excellent attention to detail and ability to identify and address potential problems proactively.
A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
Effective communication and collaboration skills to work seamlessly within a team.
Ability to stay calm under pressure and make quick decisions in fast-paced situations.
Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
Graduating from relevant fields of study would be preferred.