Senior Engineer - Service Sales

Al Ghurair · Abu Dhabi

1. AMC Renewal Management

The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:

Engaging with existing clients prior to contract expiry
Preparing renewal proposals and negotiating terms
Ensuring timely closure of renewal agreements

2. Acquisition of Third‑Party Elevators & Escalators

The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:

Elevators
Escalators
Moving walks

This involves market research, site surveys, technical evaluation, and proposal submission.

3. Tender Participation

The Sales Engineer shall participate in all tenders related to:

AMC (Annual Maintenance Contracts)
Repair works
Modernization (partial or full upgrades)

Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.

4. Payment Collection

The Sales Engineer is accountable for ensuring timely collection of payments for all orders booked, strictly following the agreed payment terms. This includes:

Coordinating with clients for invoice acknowledgment
Following up on due and overdue payments
Supporting the finance team in resolving payment issues

5. Technical Coordination

The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:

Sharing customer requirements and site conditions
Coordinating site visits, surveys, and technical assessments
Supporting the team in resolving service‑related issues
Ensuring customer satisfaction and service continuity

6. Customer Relationship Management

The Sales Engineer shall maintain strong relationships with existing and potential clients to support business growth and retention.

Sales Engineer should be able to renew the AMC contract for the existing portfolio in his/her assigned territory. Also, acquire third party elevators and escalators. Should participate in all tenders regarding AMC, repair, modernization (Partial or full). Should be able to collect the payment for the order booked according to the payment terms. Support and coordinate with technical team for smooth service operations.

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