Supervisor - Workshop
Al Ghurair · Dubai
Strategic
- Receive Job Orders for service and repair jobs from Service Advisors
- Manage loading and provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.
- Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.
- Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.
- Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.
- Should have flair for selling value added services, tyres, accessories etc.
Operational
- Responsible to achieve set target productive efficiency for the month.
- Responsible in ensuring workshop productivity is maximized
- Regularly monitor service orders (WIP) and ensure timely billing.
- Responsible for the vehicle's ready turnaround time.
- Responsible to achieve fix right first-time target (FIRFT)
- Responsible in ensuring Technician's Skills are developed for cross-functionality
- Ensure all the direct subordinates are updated of their daily or weekly performance
- Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's
- Responsible in ensuring SOP and workshop Standards are exercised and complied with