Manager - Sales

Al Ghurair · Abu Dhabi

Strategic

Sales Performance Management - Execute branch sales strategy to achieve monthly, quarterly and annual target for both new and pre-own business.
Financial Management- Prepare and monitor branch budget, operating expenses and profitability. Controlling cost and optimize resource allocation for maximum efficiency. Drive add-on product to increase profitability.
Operational Excellence and Risk Management - Oversee daily branch operation in with compliance set by the Company and other stakeholder. Responsible on the showroom inventory and display standard as per OEM. Implement set mandate by HSSE
Team Leadership and Development- Recruit, train and retain high performing associate both frontline and support. Support the Head of Sales in areas of training and development defined by the AG Auto way of selling.
Customer Relationship Management- strategy focuses on driving sales, retention, and loyalty while ensuring consistent customer experience across sales and aftersales.

Operational

Monitor daily activities and track performance metrics and implement corrective to address shortfall. Conduct regular meetings.
Track customer discount, trade-in values, cash flows, AR, second facing to maximize every sales opportunity and margin retention.
Work Closely with Aftersales for customer excellence and smoother operational synergy
Resolve customer complaints and escalation in prompt manner, overseeing customer touchpoints as per sales process journey.
Drive the employee and customer engagement program by foster training, development and succession planning.
Ensure compliance of the company policy and implement risk mitigation measure through regular spot check audit.
Protect branch assets and data by enforcing security protocols and promptly addressing operational incidents.
Implement efficient inventory control to ensure optimal vehicle availability while avoiding overstocking or excessive transfer
Ensure accurate and timely reporting sales, forecast, sales inventory and financial data.

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

The Manager - Sales is responsible for leading and managing all aspects of the dealership branch to achieve sales, profitability, and customer service objectives. This role ensures the effective execution of corporate strategies, develops a high-performing team, and upholds the brand’s standards of excellence. The Branch Manager acts as the main driver of business growth, operational efficiency, and customer satisfaction, ensuring the dealership’s sustain success in automotive market.

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