Manager, ServiceNow Consultant
AIA Group · Kuala Lumpur
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:• Support Transition
• New services and products onboarding
• Bug fix
• Enhancements
- Set-up, configuration, and day to day administration of the SNOW platform
Including upgrades and regular patch deployments
- Bug fix and proactive performance improvement initiatives for Platform.
- System reliability and platform health
- Good understanding of ServiceNow architecture
- Experienced in customization for Catalogue and all ITSM modules.
- Experienced with creating ITSM/ITOM Reporting dashboards.
- Proactive monitoring and ensuring security compliance, user access controls.
- Building/Reviewing/Maintaining technical design documents, Operation Manuals.
- Code review and deployment, update sets creation. Change review and deployment.
- Update/configure busine rules and Foundation Data as per business requirements.
- Experience in defining IRE rules, Discovery Patterns and CMDB Classes
- Expert understanding of CSDM
- Expert understanding and experience of Service Map and Dependency Map
Collaborate with project teams for customization and configuration.
#LI-DNP
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.