Senior Officer, Medical Service

AIA Group · Hong Kong

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Assess and settle group health insurance claims arising from policies in force
• Make recommendations on policies and guidelines to group health insurance claims
• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
• Process all group health insurance claims documents timely
• Answer inquires relating to claims processing

Responsibilities:

Handle enquires from internal & external customers, provide solutions and information within standard turnaround time
Manage dispute and complaint related to network service in accordance with the established procedures and guidelines
Maintain update of network system and its administration
Collaborate with operation teammates to ensure requests or enquiries being addressed in professional way.
Identify and investigate suspicious / fraudulent claims including escalation to superior(s)
Assist in system enhancement and workflow revision to meet our customers’ needs and services standards
Backup other teams in reaching Company’s services standard;
Handle ad-hoc duties as assigned by superior(s)

Job Requirements:

Diploma holder or above in any disciplines
Minimum 5 years relevant experience in medical claims, customer services or complaint management
Professional qualification in FLMI, FLHC, etc. will be an advantage
Familiar with operation of medical claims and healthcare network providers
Good communication and interpersonal skills
Detail-minded with strong sense of responsibilities and well-organized
Flexible and customer-oriented
Able to handle multi-task and work under pressure in a fast paced environment
Good command of both written and spoken English and Chinese
Proficient in MS Office and Chinese Word Processing

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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