Service Center Team Manager
Alfa Laval · Kaohsiung
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About This Job
The Service Center Team Manager is responsible for leading, developing and securing a high performing team in line with the overall Service strategy and the Alfa Laval culture in
- Secure a strong QHSE culture within the Service Center organization.
- Comply with AL Corporate Governance, HSE policy and ensure local legal compliance.
- Drive ALPS process with the team (Alfa Laval continuous improvement program), 5S
- Lead and support the Service Centre team to deliver high quality service execution.
- Daily planning of workshop activities to ensure optimized utilization of resources and timely delivery.
- Responsible to ensure technical file and job execution documentation are implemented & maintained.
- Leading service centres (Douliu/Dafa) in the region and implement same standard best practices.
- Planning the training & development needs to maintain competence and prepare for needs.
- Ensure availability of resources & Manpower.
- Responsible for the SCE's utilization and P3S operational result including investments and monitor progress against the target setting.
- Lead the team even remotely giving the direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset.
- Manage change to meet new market demands.
- Leading change management to adapt to new market demands.
- Implement and monitor KPIs for the service centre.
Qualifications & Professional Competencies
- Fluent in English – Reading; Writing & Oral.
- Degree of Electrical & Mechanical Engineering or Chemical Engineering or equivalent experiences.
- >3 years of experiences of Management role with service experience.
- Experience of factory management/improvement, E.g., 5S.
Personal Attributes & Work Attitude
- Be a result driven leader.
- Be able to work under pressure.
- Be open and communicative.
- Have a strategic perspective.