Service Coordinator
Alfa Laval · Kaohsiung
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About This Job
The Service Coordinator is responsible for leading, developing and securing a high performing team in line with the overall Service strategy and the Alfa Laval culture in order to:
- Planning and coordination of internal service requests with customers, Field Service Engineers and/or external service providers.
- Progress service jobs and provide information to all key stakeholders.
- Create an excellent customer experience.
- Ensure team compliance with Labor Laws and safety policies.
- Reviewing the Service Request
- Planning and daily management of service engineers work schedules.
- Manage engineers further actions/leads from service reports.
- Ensure that jobs are executed according to importance in close cooperation with Team Managers.
- Support and input complex/non standard quotations for Field Service in order to meet company/divisional targets.
- Ensure timely control of order backlog and credit queries.
- Control Field Service order backlog and ensure consistent flow of relevant information from Field Service to Customer Service allowingfor timely customer invoicing.
- Monitoring of special tools, certifications, work permits and travel security.
- Administration of Service Agreements.
- Ensure timely and accurate data entry and maintenance in internal systems.
Qualifications & Professional Competencies
- Bachelor's degree in Engineering, Business Administration, or a related discipline.
- Minimum 1 year of experience in service coordination, customer service, operations support, or a similar role.
- Experience with ERP systems and service management platforms is preferred.
- Strong organizational, scheduling, and administrative skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience working in an international and multicultural environment is an advantage.
Personal Attributes & Work Attitude
- Excellent command of English, both written and spoken.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong communication and interpersonal skills.
- Strong planning, coordination, and problem-solving capabilities.
- Proactive, customer-oriented, and detail-focused mindset.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.