Customer Support Manager
Alfa Laval · Shanghai
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As a team manager, you will lead the team to:
1) To achieve the annual target for Service and Parts Sales.
2) To drive to achieve transaction flow within company from enquiry->quote ->order by providing quote & follow-up, prepare std contracts and sales order to support external Sales team, and help to find & obtain the potential business opportunity.
Overall responsible for EDX Customer Support Centre.
Evaluate the delivery performance, logistics budget/cost of project and suggest the department manager to control them in right way.
Response for AR collection.
Coordinate with relevant functions between customers, departments, production and suppliers.
Set up good customer relations within the assigned areas and continuously map and understand customers’ needs and feedback.
Develop the team's skills and competences, build and retain a multi-skilled, performance-oriented team that represents the core values of Alfa Laval.
Develop and have good knowledge of the key processes and tools within the responsible areas.
Analysis and develop competitive quotation together with external sales to ensure order.
Monitor the pricing of transactional business pre-set in system.
Quarterly forecast to achieve desired financial results.
General responsible for EDX report.
Ad hoc assignment as required.
Competencies, experience and attitudes to do the job
Bachelor’s degree or above in mechanical or chemical related majors
Over 3 years’ service sales experience, with proven experience in Energy industry and inorganic chemical spare parts/service sales; inorganic chemical sales background is highly preferred
Experience in managing distributors and high integrity
Good business acumen, willing to learn
Teamwork spirit and good cross function communication skills
Can accept travel rate up to 60%