Access Services Supv

Albany Med · United States · $59,066–$88,599 (stated in the posting)

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Department/Unit:

Admitting Operations

Work Shift:

Night (United States of America)

Salary Range:

$59,066.00 - $88,599.00The Emergency Department Access Service Supervisor is responsible for oversight of daily operations of respective unit, including scheduling for appropriate coverage, break and meal breaks. Onboarding and Orientation of new staff ensuring the staff member is acclimating to the Emergency Department environment. Approval of personal leave or combined leave time and tracking of FMLA, sign-off of Kronos weekly. Monitoring of lateness and unscheduled absences and escalating performance issues to manager. Understanding of an accurate and expeditious registration; facilitation of patient throughput and point of service collection is critical, including the regulatory requirements driving expectation.
The Supervisor in the Emergency Department must understand the environment and be able to execute at a high level despite patient flow:
• Operational stress due to acuity and volume of patients
• Administrative on-call for employee issues; scheduling issues; call out
• Required to work front line or assist due to volume of patients
• Multiple priorities with uncertain patient volumes and administrative tasks required to meet deadlines
• Managing operational training schedules for new hires and managing staff burn out of the learning partner responsibility
• Responsible to coordinate unscheduled system outages which results in managing patient volume manually via paper and white boards
• Exposed to death of pediatric and adult patients
• Exposed to multiple traumas of patients including but not limited to loss of limb, self-inflicted gunshot wounds

As the Emergency Department is a 24x7x365 Operation, the Supervisor may need to make 'on the spot' managerial decisions regarding employee issues. While this is not a primary responsibility, the Supervisory and Manager coverage may dictate that need.

Essential Duties and Responsibilities

Oversight of daily operation in the Emergency Department assuring coverage to support efficient patient throughput; and assurance of key performance indicators as indicated by Emergency Department and Access Leadership includes but not limited to door to triage; door to full registration; Chest pain – door to EKG; pharmacy capture
Must be able to multi-task in a high stress environment with mission critical expectations
Ensure 90% or higher of bedside full registration is completed within 45 minutes of arrival.
Responsible to support manager in for all human resource management including interview, hire, counseling, coaching for improvement and termination, as expected and warranted
Assists in yearly or as needed performance reviews with goal of development and succession planning
Ensures appropriate coverage of patient facing areas including scheduling assigning self if situation warrants
Ensure compliance with EMTALA regulations
Assess request for time off while ensuring appropriate coverage
Support a positive environment, free of intolerance, harassment and behaviors not supporting an inclusive environment
Ensure audit of workflows in real time - assuring standardization and accuracy of registration – update Training Manual as needed
Ensure patients requiring inpatient or observation stay have regulatory forms completed, prior to transfer to inpatient or observation unit
Ensure timely completion of annual evaluations
Ensure a safe environment for staff and patients; escalating issues to Security as warranted.

Functional Competencies

Effective communication, oral and written
Motivational leadership; team building
Decision-making
Conflict Resolution
Time Management
Guidance Support – mentorship
Social and Emotional Intelligence
Accountability
Technical Proficiency
Problem Solving

Qualifications

Associate's Degree - required
Bachelor's Degree - preferred
3 – 5 years Hospital Billing and/or Registration experience or 5 -7 years’ experience absent an associate degree - required
Emergency Department experience - preferred
Strong knowledge of Billing and Registration regulatory requirements - required
Supervisory experience; Demonstrated Leadership success - required
Understanding of revenue cycle best practice principles – Inpatient and Outpatient services
Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity
Ability to analyze; trend and track revenue cycle issues impeding ability to bill a clean claim; receive no denial
Excellent proficiency in spreadsheet/EXCEL
Strong customer focus with eye on the optimal patient experience.
Knowledge Information Technology integration concepts; identification of system issues
Policy and Procedure development; Training Resource development of the adult learner
Ability to ‘think on feet’ for solution to operational issues impacting patient flow
Organized, methodical and strong time management skill
Demonstrated success of managing a high-functioning team; and maintaining a strong positive culture
Understanding of Federal, State, EMTALA, Joint Commission, Medicare and Medicaid regulations
Excellent verbal and written skills with strong presentation skill

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

Standing - Frequently
Walking - Frequently
Sitting - Frequently
Pushing - Occasionally
Pulling - Occasionally
Kneeling - Rarely
Feeling - Frequently
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Frequently

Working Conditions

Noise - Frequently
Hazards - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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