Telesales Executive
DHL ยท Cairo
Role Purpose Your primary objective is to maintain and actively develop a dedicated portfolio of 400 to 600 existing customers within the Direct Sales Segment. You will drive revenue retention and expansion through strategic up-selling and cross-selling, while simultaneously taking responsibility for new business development by opening profitable new accounts.
Key Responsibilities
Serve as the primary point of contact for an assigned portfolio of customers via telephone, satisfying both sales and post-sales requirements.
Execute regular, predefined call cycles to existing clients to secure new business.
Drive revenue growth and retention through targeted up-selling and cross-selling of related services and products.
Identify, prospect, and successfully open new accounts, ensuring they trade profitably.
Build robust client relationships to maximize account potential, reduce the attrition rate, and minimize opportunities for competitors.
Liaise closely with Sales Channels to ensure a unified approach to customer management.
Adhere strictly to regional standards regarding profit margins and discount guidelines.
Escalate and obtain management agreement for any necessary deviations from standard tariffs.
Complete daily and weekly reports to measure individual and departmental effectiveness, providing visibility into productivity.
Use independent judgment to determine the best course of action through the interpretation of policies and procedures under limited supervision.
Qualifications, Experience and Competencies
University Graduate.
Excellent spoken and written English language proficiency is required.
2 to 4 years of proven experience in a related area of responsibility, such as sales or account management.
Strong background in senior service, production, or commercial support roles with the ability to handle specialized, complex tasks.
Demonstrated ability to perform effectively under limited supervision while making sound, independent decisions.
Proficiency in generic Customer Relationship Management (CRM) platforms and order booking systems.
Strong practical knowledge of standard office productivity software.
Exceptional telephone communication, active listening, and negotiation skills.
Proven ability to interpret performance metrics and consistently meet or exceed sales targets.
Excellent relationship-building capabilities with a strong customer-first mindset.
Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
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