Learning Specialist
Alorica · Philippines
Passionate about English?
Apply as our Trainer! No experience required. English Teachers/Customer Service Representatives/Call Center Agents/Technical Support Representatives are welcome to apply
Responsibilities
- Conduct Language Skills Support Training, Accent Neutralization, and other communication-related training programs as part of new hire onboarding across various accounts.
- Design, enhance, and facilitate additional training programs aligned with our internal University curriculum, focusing on leadership development and communication tools.
- Evaluate the language proficiency of employees who require further language support and provide targeted coaching and training.
- Develop and implement action plans for continuous language development based on performance and operational needs.
- Organize and deliver structured language support sessions aimed at improving English communication and fluency.
- Participate in voice assessments during the recruitment process and provide feedback on candidates’ communication skills.
- Work closely with Operations Management to ensure consistent use of the English language across the call floor.
- Support and help manage Language Incentive Programs, ensuring alignment with performance goals and language standards.