Country Call Center Operator
Amplifon · Gurugram
| Position & Grade | CRE (English & Hindi (Mandatory) + Punjabi / Gujarati (Core) |
| Experience Required | At least 2 years + with 1 year minimum in Outbound |
| Location | Gurgaon |
| Reporting to | Team Leader |
Job Purpose:
Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.
Job Specification:
- Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
- Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
- Daily and timely reporting.
- Maintaining client information in excel and CRM.
- Daily coordination with our clinical and field team to ensure the work is completed on time.
- Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.
Job Qualifications:
Minimum Educational Qualification: Bachelors,
Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.
Skill Set Requirements:
- Persuasive Speaking Skills, Tone/Pitch should be polite.
- Patience & Effective Listening Ability
- Phone Skills / Etiquettes, Attentiveness
- Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
- Sales Oriented with a focus on Customer Service
- Should not sound overly aggressive while speaking.