IT Support Engineer (Village Roadshow Operation Greece)
Antenna Group · Athens
Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position:
IT Support Engineer (Village Roadshow Operation Greece)
About the Role
Village Roadshow (member of Antenna Group) is a leading entertainment brand, best known for its cinemas, delivering an unparalleled movie-going experience to over 3 million viewers annually. As we continue to expand our operations and enhance our IT services, we are seeking a skilled and motivated IT Support Engineer to join our team. This role is ideal for an experienced IT professional who can take ownership of day-to-day technical operations across our corporate offices and cinema locations, provide advanced user support, and contribute actively to infrastructure improvements and IT projects. The position combines hands-on technical expertise with strong problem-solving and communication skills, requiring someone who can work independently while collaborating closely with the IT Manager and external technology partners.
Responsibilities:
- Provide second-line technical support to employees across corporate offices and cinema sites, troubleshooting and resolving hardware, software, operating system, network, and application issues.
- Take ownership of technical incidents and service requests, coordinating with vendors or third-party providers when escalation is required.
- Install, configure, maintain, and troubleshoot workstations, POS systems, printers, mobile devices, and other IT equipment.
- Support and maintain the company's LAN/WAN, Wi-Fi, VPN, switching, firewall, and internet connectivity across multiple locations.
- Assist with the administration and monitoring of Windows Server, Active Directory, Microsoft 365, and related infrastructure services.
- Manage user accounts, permissions, security groups, and system access, following company security policies and GDPR requirements.
- Perform routine system administration tasks, including monitoring, patching, backups, and infrastructure health checks.
- Support employee onboarding and offboarding, including account provisioning, access management, equipment preparation, and decommissioning.
- Maintain accurate documentation of IT infrastructure, configurations, assets, licenses, warranties, and support procedures.
- Identify recurring technical issues and contribute to permanent solutions, automation, and process improvements.
- Coordinate with external vendors, telecom providers, and technology partners regarding incidents, repairs, upgrades, and infrastructure changes.
- Participate actively in IT infrastructure projects, including hardware and software deployments, system migrations, network upgrades, cloud adoption, and security improvements.
- Assist in evaluating new technologies and solutions that can improve reliability, security, and operational efficiency across the organization.
- Provide technical guidance and support to junior team members and end users when required.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 3-5 years of professional experience in IT support, systems administration, or a similar technical role.
- Strong knowledge of Windows desktop and server environments.
- Good working knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
- Solid understanding of networking concepts including TCP/IP, VLANs, routing, switching, Wi-Fi, VPNs, and firewalls.
- Experience troubleshooting hardware, operating systems, business applications, and network connectivity.
- Experience working in a multi-site IT environment is highly desirable.
- Familiarity with POS systems, retail, hospitality, or cinema technology environments will be considered a strong advantage.
- Basic knowledge of virtualization, cloud platforms, endpoint management, or IT security technologies is considered an advantage.
- Strong analytical and troubleshooting skills, with the ability to investigate issues beyond basic helpdesk procedures.
- Ability to prioritize and manage multiple incidents and technical tasks independently.
- Strong organizational skills and attention to documentation and detail.
- Excellent communication skills in Greek and English, with the ability to communicate effectively with both technical and non-technical colleagues.
Benefits
- Competitive remuneration package
- Group Health & Life Insurance Plan
- Village Employee Loyalty Card — exclusive discounts and perks at Village Cinemas
- Antenna Family Basket — special discounts across a wide network of partner businesses within Antenna Group
- Friendly, dynamic, and collaborative working environment
- Opportunities for professional growth within the Group
Why Work at Village Roadshow
Village Roadshow offers a collaborative and forward-thinking workplace culture that values innovation, reliability, and cross-functional collaboration. As part of our team, you will play a critical role in ensuring the stability, security, and continuous evolution of our IT systems and infrastructure, enabling seamless operations and supporting both our people and our business growth, while advancing your professional development in a dynamic and evolving industry.
Village Roadshow is an equal opportunity employer and values diversity in the workplace and welcomes applications from individuals of all backgrounds, ages, genders and identities.
- After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
- The selected candidates will be invited to attend an initial interview and be informed about further steps. Please note that obtaining references might be part of the selection process.
All applications are considered as strictly confidential.
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