QA & IT Support Specialist
Antenna Group · Kifisiá
Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position:
QA & IT Support Specialist
About the Role
The QA & IT Support Specialist is a mid-level, hands-on role split between quality assurance on the ANT1+ streaming platform (60%) and first/second-line IT support across ANT1+'s Business Units (40%). As a QA & IT Support Specialist you will help ensure ANT1+ delivers a smooth, reliable experience to viewers, while also keeping colleagues across the organization productive and unblocked on their everyday IT needs.
Job Description
Quality Assurance — ANT1+ Platform (60%)
- Design, execute and maintain manual and automated test cases for the ANT1+ web, mobile and connected-TV apps
- Perform functional, regression, exploratory and cross-device/browser testing ahead of each release
- Validate video playback, streaming quality, DRM, subscriptions/payments and content metadata across platforms
- Log, triage and track defects through resolution using the team's bug-tracking tool (e.g., Jira)
- Collaborate closely with developers, product managers and the DevOps team during sprint cycles and release planning
- Contribute to and help maintain test plans, QA documentation and release checklists
- Support the introduction and upkeep of automated testing frameworks where applicable
IT Support — Business Units (40%)
- Provide first- and second-line technical support to employees across ANT1's Business Units (hardware, software, network and account issues)
- Set up, configure and maintain workstations, peripherals and meeting-room/broadcast-adjacent IT equipment
- Manage user accounts, access permissions and basic administration of core business systems (e.g., Active Directory, Microsoft 365)
- Log and resolve support tickets within agreed SLAs, escalating complex issues to the appropriate specialist teams
- Maintain IT asset inventory and assist with onboarding/offboarding of employee equipment and accounts
- Produce simple how-to guides and provide basic training to employees on common tools and systems
Requirements
- Bachelor's degree in Computer Science, Information Technology or a related field is a plus, not required
- 2–4 years of experience in a QA/software testing role, ideally with a media, streaming, OTT or web/mobile product
- Prior hands-on experience with IT helpdesk/support (hardware, Windows/macOS, basic networking, MS 365/Google Workspace)
- Solid understanding of QA methodologies, test case design and bug lifecycle management
- Familiarity with bug-tracking and test-management tools (e.g., Jira, TestRail or similar)
- Basic understanding of client-server architecture, APIs and how streaming/video delivery works
- Comfortable managing user accounts and basic administration in Active Directory / Microsoft 365 environments
- Strong attention to detail, methodical approach and clear written communication for bug reports and documentation
- Good stakeholder management skills — comfortable supporting both technical and non-technical colleagues
- Comfortable working on-site and balancing two functions with shifting daily priorities
- Fluency in Greek and English (both written and spoken) is required
- High ethical standards, fitting with the Values of Antenna Group
Preferred Qualifications
- Experience with test automation tools (e.g., Selenium, Appium, Cypress)
- Basic scripting/SQL skills for data checks and log analysis
- Exposure to streaming/OTT platforms, DRM or CDN concepts
- ITIL foundation knowledge or prior formal IT support experience
Benefits
- Competitive remuneration package
- Health and Life Insurance Plan
- Friendly and challenging working environment
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
The selected candidates will be invited to attend an initial interview and be informed about further steps. Please note that obtaining references might be part of the selection process.
All applications are considered as strictly confidential.
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