Project Lead
Arabic.AI · Amman
Job Purpose
As a Project Lead in Tarjama&, you will be responsible for managing multiple language-related projects simultaneously, ensuring that they are delivered on time and within scope. Through effective written and verbal communication ensure that operations teams are clear on the scope, complexity, and expectations of clients for all projects and that the clients are kept fully informed as to the progress, and status of their projects. This role also involves ensuring tasks are effectively assigned and any resource or quality concerns are promptly escalated to senior staff members.
Duties & Responsibilities
Account and Financial Management:
- Manage key accounts with varied project types, ensuring client satisfaction while achieving an acceptable profit level to ensure repeat business from clients and to add real value.
- Work closely with the commercial team to support the financial management of assigned accounts including revenue forecasting each month and project cost management.
- Prepare quotes and invoices using project management software to ensure that we generate revenue and meet our business goals.
Task Management and Progress Monitoring:
- Assign tasks to team members and track task completion, ensuring that project tasks are completed on time and to the required standard.
- Monitor project progress and report to the team lead and other stakeholders using project management tools and techniques to ensure that projects meet our client's requirements and expectations.
Cross-Functional Collaboration:
- Work with our team of language professionals to ensure that project deliverables are of high quality and meet our clients' specifications.
Project Management Process Improvement:
- Ensure adherence to company standards and procedures in project management to maintain our reputation for delivering high-quality language services.
- Support in Developing and implementing project management processes and tools to enhance our project management capabilities as instructed, ensuring that we are continuously improving our project management practices.
- Identify errors and areas of improvement in the projects and report the needed to the relevant stakeholders.
Documentation and Communication:
- Maintain project documentation, including project plans, reports, and communications, using document management software such as SharePoint, Google Drive, etc., to ensure that we have accurate records of our projects.
- Attend and lead conference calls with clients and team members when needed.
- Attend regular client meetings, documenting these and distributing minutes/actions to the team.
Education, Experience & Qualifications
- Bachelor's degree in business, management, industrial engineering, or any related field.
- (3-5) years of experience in managing projects, with at least 1 year in localisation industry.
- Excellent organizational and time management skills, with the ability to prioritize tasks and work under pressure.
- Excellent attention to details to ensure that high quality standards are maintained.
- Ability to meet strict deadlines and to manage competing priorities and changing demands.
- Ability to follow instructions and work independently whilst using own initiative.
- Knowledge of working with TMS and CAT tools is essential.
- Ability to establish and maintain effective working relationships with colleagues, managers and clients
- Essential fluency in both English & Arabic.
- An additional language would be advantageous.
Behavioural Competencies
- Initiative
- Problem Solving & Decision Making
- Team Oriented
- Adaptability
- Ability to Work under Pressure
- Communication
- Emotional Intelligence & Empathy
- Adaptability
- Delegation
- Planning & Organizing
- Stakeholder Management
Technical Competencies
- Knowledge of translation and localization processes and technologies, CAT tools .
- Good knowledge of all aspects of localisation projects including internationalisation, DTP workflows, various translation workflows,
- Familiarity with workflow management software
- Technical writing
- Localization Project Methodologies
- Localization Product Knowledge
- Budget Management
- Conflict Management
- Cost Management
- Reporting Skills
- Research Skills
- Risk Management