Credit and Collection Clerk with Italian
ArcelorMittal · Poland
The Credit and Collection Clerk is responsible for timely cash collection and customer account maintenance for a defined portfolio of customers. This role is critical in securing the company’s cash flow and provides exposure to a wide range of internal and external stakeholders at different levels of seniority.
Main Responsibilities
- Analyze customer accounts and contact customers via phone and email to ensure timely payments
- Cooperate with Commercial, Invoicing, Credit Management, and VAT teams to resolve issues efficiently
- Maintain regular contact with customers regarding overdue or delayed payments
- Maintain the receivables sub-ledger and ensure data accuracy
- Ensure customer accounts reflect the current commercial situation
- Prepare and maintain overdue and aging reports
- Follow up on reasons for non-payment and support issue resolution
- Respond to questions and provide support to stakeholders and customers as required
- Assist with financial reporting for managers and senior stakeholders
- Report significant issues related to customer payment behavior to the direct supervisor
- Investigate and resolve customer account discrepancies
- Support the Encashment Clerk in obtaining payment details from customers
Key Skills & Qualifications
- Excellent written and verbal communication skills in Italian, and French language is considered an asset
- Bachelor’s degree preferred (Finance, Economics, or related field would be an advantage)
- Good knowledge of MS Office
- Strong motivation and ability to work under pressure
- Problem-solving mindset with a proactive “can-do” attitude
- Very good organizational and communication skills
- Knowledge of SAP would be considered an asset