India AR Delivery Hub Manager
Aristocrat · Gurugram
Aristocrat is seeking a dedicated and ambitious India AR Delivery Hub Manager to join our world-class team. This role plays a key part in supporting global AR processing, including cash application, billing support, and credit operations. As part of our mission to bring happiness to life through the power of play, you will have the outstanding opportunity to develop and successfully implement strategies that will build the future of our AR services. If you are passionate about driving operational excellence and continuously improving workflows, this role was crafted for you!
What You'll Do
Supervise and coordinate India-based AR delivery team members handling cash allocation, billing support, and credit operations.
Own operational performance, daily prioritization, SLAs, quality, cross-training, and backup coverage across India hub activities.
Partner with regional and process leads to align service delivery and resolve blocking issues.
Build standard operating procedures, work intake processes, quality controls, and reporting for centralized AR processing.
Support the migration of transactional AR work from US/APAC into India while maintaining service continuity.
Seek ways to improve procedures, automate tasks, expand capacity, and establish consistency.
Support automation implementation within the India AR Delivery Hub, encompassing standardized workflows, efficiency reporting, and quality checks.
Collaborate with regional AR leaders to identify repeatable work suitable for AI-enabled automation and centralized processing controls.
What We're Looking For
5+ years of experience managing AR (preferred), shared services, BPO, finance operations, or order-to-cash teams.
Strong knowledge of cash application, billing, credit support, SLAs, and operational controls.
Proven experience managing multi-region collaborators and offshore/onshore service delivery.
Outstanding people leadership, process management, and communication skills.
Comfort using approved AI-enabled tools, workflow automation, dashboards, and standard efficiency applications to improve process accuracy, reporting, and scalability.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.