Lab Administrator (f/m/d) for Lab IT Solutions
Ascendis Pharma · Heidelberg
Are you passionate about enabling scientists through technology and helping research teams succeed with reliable IT solutions?
Do you enjoy solving technical challenges, supporting laboratory environments, and working closely with both researchers and IT specialists?
If so, this is your opportunity to join Ascendis Pharma as our new IT Lab Administrator at our Research Site in Heidelberg, Germany.
Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.
At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios.
Position Summary
The position is part of the Lab IT Solutions team, supporting scientists and laboratory staff with specialized IT services, systems, and infrastructure. The IT Lab Administrator works closely with researchers, Global IT teams, and external service providers to ensure stable, secure, and efficient operation of laboratory IT environments.
Key Responsibilities
- Provides IT support and troubleshooting for laboratory-related hardware and software in office and laboratory environments
- Maintains and further develops local IT resources, including hardware, software, and licenses for specialized laboratory systems
- Provisions and configures laboratory workstations, instrument-connected IT devices, and scientific software applications
- Implements and documents IT capabilities and solutions supporting research laboratories
- Collaborates closely with Global IT teams, subject matter experts, and external service providers to ensure aligned, compliant, and effective solutions
Requirements
You hold a Bachelor's degree in Computer Science, completed training as a "Fachinformatiker”, or have a comparable qualification.
You have:
- Solid IT fundamentals in Microsoft-based environments, including Windows clients, user accounts, permissions, software installation, and basic troubleshooting
- A basic understanding of networking concepts such as IP addresses, DNS, network shares, remote access, and connectivity troubleshooting
- A hands-on, service-oriented mindset and the motivation to learn specialized laboratory technologies
- The ability to work both independently and as part of a team
- Fluent English, both spoken and written
Nice to Have
- Experience in laboratory environments and scientific software (e.g., Chromeleon, Unicorn, MassHunter, MassLynx)
- Experience with databases (e.g., MSSQL or Oracle)
- Experience with Azure DevOps and agile ways of working
- Experience with backup and recovery solutions (e.g., Veeam)
- Experience with IT service management platforms (e.g., ServiceNow)
- Experience with Cisco enterprise networking and security technologies (e.g., firewalls, Identity Services Engine (ISE), network access control, VLANs, and NAT).
- German language skills
Key Competencies
- Proactive and solution-focused mindset
- Ability and willingness to find the best solution in a fast-paced environment
- Ability to prioritize and manage multiple tasks
- Curiosity and enthusiasm for learning new technologies
Benefits
- Remuneration package:
An attractive salary, a sponsored pension scheme (bAV), and exciting short- and long-term incentives - Onboarding:
Structured, well-proven onboarding program to give you a clear picture of your responsibilities and the company you will be working for - Training:
Internal & external trainings and conferences embedded in a well-resourced training budget - Transport connections:
Good connection to tram station, parking lots for cars and bikes - Mobility:
You decide whether you want to use public transport with a discount or lease a JobBike - Food & more:
Free lunch every day, soft drinks, fresh fruit, a wide variety of snacks - Equipment:
State of the art, an iPhone and a laptop