Head of Shared Services
Asharq · Saudi Arabia
Key Responsibilities:
1. Operational Support for Network Infrastructure
- Critical Facilities Maintenance: Partner with Engineering to oversee the hard facilities management of technical spaces, data centers, or broadcast hubs
- Operational Resilience: Ensure administrative workflows and physical facilities strictly align with business continuity and disaster recovery protocols managed by Network Operations
- SLA Compliance: Establish and enforce internal Service Level Agreements (SLAs) that support the operational time
2. Facilities Management
- Workspace Optimization: Lead space planning, office design, and facility capacity management across all regional sites
- Lifecycle Asset Management: Manage the maintenance, preventative scheduling, and capital expenditures (Capex) for all corporate real estate and physical office assets in partnership with engineering and respective department
3. Security & Safety (HSE)
- Physical Asset Protection: Design and implement rigorous physical security frameworks, including perimeter security, advanced access control, and CCTV monitoring for corporate offices and critical infrastructure.
- Crisis & Incident Management: Act as the primary lead for physical emergencies, site disruptions, or security breaches, coordinating swift resolutions alongside the Network Operations team
- Health, Safety, & Environment (HSE): Enforce absolute compliance with local and international safety regulations to guarantee a zero-harm environment for all employees and visitors
4. Admin Services & Vendor Ecosystems
- Vendor Management: Negotiation, and performance reviews for all soft and hard service providers (catering, cleaning, logistics, security) in partnership with the procurement department
Resource Consolidation: Leverage centralized purchasing to optimize administrative costs and overhead across multi-hub regional operations
Job Purpose: The Head of Shared Services will lead the centralized administration, facilities management (FM), and corporate security functions with a direct focus on supporting mission-critical network operations. This role ensures that all physical corporate assets, critical infrastructure sites, and office hubs run with maximum uptime, security protocols, and optimal cost efficiency. The role bridges corporate administration with technical operations, ensuring facilities and physical security seamlessly back up continuous, 24/7 network availability