Field Service Technician (Mexico)
AssetWatch · Monterrey
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.
What’s the Opportunity
- Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
- Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
- Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
- Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
- Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
- Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
- Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
- Collaborates well within teams and translates leadership vision into daily operational support.
- Embraces accountability, behaves ethically, and takes responsibility for work goals.
- Possesses strong written and verbal communication skills.
This role is located in Mexico.
Qualifications
- Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
- General knowledge of industrial manufacturing equipment.
- General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
- Familiarity with industrial networking equipment and protocols.
- Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
- Fluency in English; other languages are a plus.
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Preferred Qualifications
- 1+ years of experience in the field service industry desired
- Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
- OSHA 10; OSHA 30 preferred - can be obtained upon hiring.
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
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