Japanese Guest Relations Officer (Expatriate) | AYANA BALI
AYANA Hospitality · Bāli
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Summary of Responsibilities:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Only for Japanese Expatriate
- Minimum 2 years experience in the same position or related fields in the hospitality industry
- Eloquent in English communication in both written and spoken
- Experience in operating Hotel system is an advantage
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable