Event Staff
ASM Global · Alexandria
Position – Event Staff
Facility Name – Rapides Parish Coliseum & Entertainment Center at RPC
Location – Alexandria, LA
POSITION: Event Staff
DEPARTMENT: Event Operations
REPORTS TO: Director of Event Services
EMPLOYMENT TYPE: Part-Time (As Needed)
FLSA STATUS: Hourly Non-Exempt
Event Staff are responsible for providing excellent guest service for events at both the Rapides Parish Coliseum and The Entertainment Center at Rapides Parish Coliseum. The applicant should be a self-starter who is able to operate under minimal supervision to act as a ticket scanner, bag checker, crowd manager, or in any other related area when assigned.
- Greet guests with a smile as they enter the Rapides Parish Coliseum & Entertainment Center
- Scan tickets and ensure all guests have a proper ticket/credential.
- Provide guests with friendly and accurate directions.
- Check tickets for guests attempting to access their section and assist them in locating their seat.
- Direct guests to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Coordinator.
- Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
- Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
- Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
- Follow all operating policies and procedures at all times.
- Perform searches of bags to eliminate restricted and unauthorized items.
- Be dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
- Assist guests with answering any event or facility related questions.
- Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
- Provide special accommodations for wheelchairs and other disabled patrons, senior citizens, students and groups.
- Act as a parking attendant, watching over lot to ensure security.
- Assist guests with answering any event or facility related questions.
- Forward complaints to Director of Event Services or Event Coordinator as applicable.
- Keep aisles, concourses, and stairs clear of guests while event is in progress.
- Report suspicious activities and persons
- Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening.
- At least 18 years of age.
- Must have the ability to read, write and understand English in a working environment.
- Friendly, outgoing personality.
- Ability to take direction well and work well with others.
- Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
- Other duties as assigned.