Information Systems Manager

Baptist · Memphis

Position Overview
The Enterprise Change & Release Manager (BTS) leads enterprise-wide change governance, Epic release management, major incident response, and problem management. This role ensures technology and clinical stability by coordinating changes, resolving high-impact incidents, and driving long-term operational improvements across the Epic ecosystem and broader IT environment.

Key Responsibilities

Manage enterprise change processes, CAB meetings, risk assessments, and change calendars.
Lead Epic quarterly releases, upgrades, environment refreshes, and testing cycles.
Oversee major incident response, facilitate incident bridges, and communicate with leadership during outages or critical events.
Direct problem management activities, including root cause analysis, trend identification, and long-term remediation.
Partner with Epic Application, Technical Services, Infrastructure, and operational teams to ensure readiness and system reliability.
Maintain documentation, dashboards, KPIs, and reporting for change, incident, and problem management.

Qualifications

Bachelor’s degree in IT, Healthcare Informatics, Business, or related field (or equivalent experience).
5+ years in change management or IT operations. (or equivalent experience)
3+ years supporting tier 1 environments or managing software releases.
Experience leading major incidents and conducting root cause analysis.
Strong communication, facilitation, and cross-functional leadership skills.
ITIL certification preferred; Epic certification a plus.

Impact
This role ensures stable Epic operations, reduces risk, improves incident response, and strengthens enterprise technology reliability—directly supporting clinical safety and organizational performance.