Concierge Agent, Season 2027 - Splendido, a Belmond Hotel
Belmond · Portofino
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for the next season 2027, a Concierge Agent to join our Front of the House team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.
He/She will Report to the Head Concierge.
Main duties & responsibilities
- Provide comprehensive and insightful recommendations on local attractions, dining, shopping, cultural events, and hidden gems.
- Skillfully make reservations and arrangements for restaurants, transportation (taxis, private cars, boats), excursions, spa treatments, and other bespoke services.
- Maintain an extensive network of contacts with local businesses, vendors, and service providers to secure preferred access and exceptional experiences for guests.
- Handle guest inquiries and requests with the utmost professionalism, discretion, and efficiency, no matter how unique or challenging.
- Provide accurate and up-to-date information on hotel services, facilities, and local events.
- Manage guest mail, messages, and packages with care and precision.
- Maintain a detailed log of guest preferences and special requests to ensure a highly personalized service experience during current and future stays.
- Collaborate closely with all hotel departments (Front Office, Housekeeping, F&B) to ensure seamless communication and exceptional service delivery.
Requirements
- A minimum of 2 years of experience as a Concierge Agent in a luxury hotel or similar high-end hospitality environment;
- Exceptional knowledge of Portofino, the Ligurian coast, and surrounding areas, including local culture, attractions, and hidden treasures;
- An established network of reliable local contacts (restaurants, transport, tours);
- Outstanding communication and interpersonal skills, with the ability to build rapport quickly and genuinely;
- A proactive, intuitive, and anticipatory approach to guest service, capable of exceeding expectations consistently;
- Impeccable organizational skills, attention to detail, and the ability to manage multiple complex requests simultaneously;
- Discretion, diplomacy, and the ability to handle sensitive information with the highest level of professionalism;
- Fluency in Italian and English is essential; knowledge of other major international languages (e.g., French, German, Spanish, Russian, Arabic) is highly valued.
Benefits
- We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Concierge;
- Start date: March 2027 to End date: November 2027, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;
- Salary as by CCNL + increase based on seniorirty and skill level (superminimo), separate payslip for 13°,14° and TFR;
- Welfare incentive based on quality goals;
- Accomodation in our staff house including breakfast;
- Bus ticket as benefit for the contract period;
- Staff cantine;
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About Belmond:
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.