Business Analyst
Black Box · Malaysia
Key Responsibilities
1. Business & Stakeholder Engagement
Engage internal and external stakeholders to gather business and operational requirements.
Facilitate discovery workshops, stakeholder interviews, and solution discussions.
Translate business needs into functional and reporting requirements.
Act as liaison between business teams, technical teams, and leadership.
2. Requirements & Process Management
Develop and maintain Business Requirement Documents (BRD) and Functional Specifications.
Create process maps, workflow diagrams, and gap analysis reports.
Ensure requirement traceability across project lifecycle.
Validate requirements with stakeholders before implementation.
3. Report Generation & Performance Analytics
Design, develop, and maintain operational and business performance reports.
Generate periodic reports including:
Weekly operational performance reports
Project progress reports
Revenue and pipeline performance tracking
Service delivery and SLA performance reports
Customer experience and service quality reports
Automate report generation using reporting tools where possible.
Ensure data accuracy, consistency, and timely report delivery.
4. Weekly Dashboard Development & Management
Develop and maintain executive and operational dashboards.
Consolidate data from multiple systems and stakeholders into centralized dashboards.
Track key performance indicators including:
Revenue and sales pipeline performance
Project delivery milestones and risk tracking
Service performance and SLA compliance
Customer satisfaction metrics
Resource utilization and operational efficiency
Provide weekly dashboard updates to leadership and management teams.
Highlight performance trends, risks, and improvement opportunities.
Recommend corrective actions based on dashboard insights.
5. Data Analysis & Business Insights
Perform data analysis to identify business trends and operational gaps.
Support forecasting and business planning through data modelling.
Provide decision support through analytics and insights.
Identify opportunities for process improvement and automation.
6. Project & Delivery Support
Support project planning, scope definition, and governance tracking.
Assist in business case preparation and cost-benefit analysis.
Facilitate User Acceptance Testing (UAT) and validation processes.
Monitor project performance metrics and reporting.
7. Pre-Sales & Commercial Support
Support RFP/RFI responses and solution proposals.
Assist in defining service scope, KPIs, and SLAs.
Provide data and analysis to support business growth initiatives.
Scope of Coverage
Digital Infrastructure Projects
Data Center & Network Transformation
Cloud & Managed Services Programs
Customer Experience and Service Performance
Operational Performance Monitoring
Key Deliverables
Business Requirement Documents
Process Flow & Gap Analysis Reports
Weekly Executive Performance Dashboards
Automated Reporting Models
KPI & SLA Performance Reports
Business Performance Analytics Reports
Forecasting and Trend Analysis Reports
Reporting Responsibilities
Produce weekly business performance dashboards for management review.
Generate monthly and quarterly operational performance summaries.
Provide ad-hoc executive reports and analysis.
Maintain reporting templates, automation workflows, and data governance.
Required Skills & Competencies
Functional Skills
Business process analysis
Data analytics and reporting
KPI and performance management
Stakeholder engagement
Technical Skills (Preferred)
Power BI / Tableau / Excel Advanced Analytics
SQL or Data Query Tools
Knowledge of IT Infrastructure and Managed Services
Understanding of ITIL or Agile methodologies
Soft Skills
Strong analytical thinking
Attention to detail
Strong presentation and reporting skills
Ability to translate data into business insights
Success Metrics / KPIs
Accuracy and timeliness of reports and dashboards
Stakeholder satisfaction on reporting quality
Dashboard adoption and usage by leadership
Contribution to operational performance improvement
Reporting automation efficiency