Associate Consultant - IT (Desktop Engineer)
Black Box · Bengaluru
Job Responsibilities:
- Configure, test, and deploy hardware and software to users both locally and remotely.
- Diagnose and resolves problems related to the operation of PCs on the network.
- Troubleshoot and repair break/fix issues.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
- Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
- Respond to user requests and service issues in a timely and professional manner.
- Provide support via phone using remote support software.
- Create, monitor, update, and close tickets using Service Now ticketing system.
- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
- Remain current on technical and operational details concerning PC products and support.