Order Management Representative
Blackline Safety · Calgary
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
As an Order Management Representative, you’ll be at the center of our customer order journey, helping ensure customer and distributor orders move through the business accurately, efficiently, and on time.
If you’re organized, detail-oriented, comfortable managing multiple priorities, and enjoy taking ownership of your work from start to finish, this could be a great opportunity for you.
Key Responsibilities
- You’ll take ownership of customer and distributor orders from initial submission through completion, making sure requirements are understood, information is accurate, teams are aligned, and orders continue moving forward.
- Own the Order Lifecycle
- Own the end-to-end order lifecycle for customers and distributor orders, from initial review and order entry through to completion.
- Review incoming purchase orders and order requests for completeness and accuracy.
- Validate key order details including products, quantities, pricing, discounts, commercial terms, customer information, shipping requirements, and supporting documentation.
- Translate customer and commercial requirements into accurate sales orders within our ERP and supporting systems.
- Manage changes throughout the order lifecycle and ensure updates are appropriately documented and communicated.
- Maintain ownership of your orders and follow through on outstanding requirements to support timely completion.
- Partner closely with Sales and Customer Success to ensure quotations, contracts, customer requirements, approvals, and purchase orders are aligned.
- Create RMA’s and work with RMA and Receiving teams on return related transactions.
- Collaborate with global Order Management colleagues to promote consistent processes and seamless experience for customers and distributors across regions.
- Serve as a knowledgeable resource for internal teams on order requirements, processes, and documentation.
- Support Our Customers and Distributors
- Communicate directly with customers and distributors regarding order confirmations, requirements, missing information, changes, and next steps.
- Provide clear and professional communication throughout the order process.
- Help customers and distributors understand what information is required to process their orders successfully.
- Build strong working relationships with customers, distributors, and internal stakeholders.
- Maintain Accuracy and Operational Excellence
- Maintain accurate records and supporting documentation within ERP, CRM, case-management, and other business systems.
- Manage multiple orders and priorities in a fast-paced environment while maintaining a high level of accuracy.
- Monitor your order portfolio and proactively follow up on information or actions needed to keep orders progressing.
- Follow established approval processes related to pricing, discounts, contracts, customer setup, and commercial terms.
- Meet established service-level agreements while maintaining quality and accuracy.
About You
- At least two years of experience in order management, Order-to-Cash (O2C), sales operations, customer operations, order processing, or a related field.
- Experience working in a B2B environment.
- Experience supporting customers, channel partners, technology products, hardware, industrial products, or subscription-based services is considered an asset.
- Experience working in an environment with multiple products, commercial requirements, or order types is an asset.
- Technical Skills
- Strong Microsoft Excel skills, including formulas, lookups, data analysis, and working with order or case data.
- Experience working with ERP, CRM, order management, or other business systems.
- Comfortable learning and working across multiple business applications.
- Ability to interpret purchase orders, quotations, contracts, pricing information, and other commercial documentation.
- Experience with NetSuite and SuiteBilling (360 Billing) is considered a strong asset.
- Preferred Qualifications (The following would be considered strong assets)
- Hands-on experience with NetSuite and SuiteBilling (360 Billing)
- Experience with subscription or recurring-service business models
- Understanding of complex product configurations or SKU structures
- Experience supporting RMA or return processes
- Knowledge of channel-partner business models
- Exposure to global Order Management or Order-to-Cash processes
Total Rewards
At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
*Eligibility and coverage vary by employment type and region.
Diversity, Equity & Inclusion
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.
Join Us
If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.
Unauthorized Recruitment Communication Alert
We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.
Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.
Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.
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