Customer Quality Engineer 客户端质量工程师
Brembo · China
- 【SCOPE AND PURPOSE:】
- - To ensure the diagnostic examination of product issues in the event of failure on a product on the market.
- - To perform checks at customers/dealers/fleet' premises to collect data and to identify potential weaknesses and launch the problem-solving process.
- - To perform statistical analysis of the warranty data.
- - To spread brake system technical experiences (education) with customers and assure Sales Technical support.
- ACTIVITIES:
- Field monitoring/troubleshooting
- - Immediate reaction/response in case of quality concern
- - Diagnostic examination of product issues in the event of failure on a product on the market
- - Periodical checks at customers/dealers/fleet ' premises to collect data and to identify potential weaknesses
- - Prepares reports to describe the problems identified, outlines the most appropriate solutions and circulates all information regarding the diagnosis to Assurance Quality, Product Engineering and Operation
- - Trigger the Problem solving activity
- - Warranty analysis
- - Collect and analyze warranty data
- - Ensures statistical analysis of the data collected to understand performance
- Technical Support / Training
- - Sales Technical support
- - Mechanics education in order to:
- - spread brake system technical experiences
- - reduce the issues caused by non-correct assembly
- - Technical/Quality strategy diffusion